Direct Energy provides electricity and energy services to US customers. This page collects verified shopper ratings and reviews to help consumers evaluate the company's pricing, customer service, billing practices, and overall reliability compared to other energy providers.
Direct Energy Reviews
2.0
25 reviews
What Shoppers Say About Direct Energy
Created with AI, based on recent reviews
Direct Energy is rated 2.0 out of 5 by 25 shoppers, with the vast majority expressing strong dissatisfaction. Reviewers consistently complain about high and increasing monthly charges, poor customer service with long wait times and unhelpful representatives, lack of transparency in billing practices (including unauthorized removal of autopay), and unresolved payment issues. Long-term customers report a significant decline in service quality over time. A small minority of reviewers give positive ratings, though their specific feedback is not detailed in recent reviews.
Common frustrations include difficulty reaching competent support staff, inability to speak with corporate representatives, and dismissive or rude treatment from customer service agents. Several reviewers report serious billing problems, including accounts sent to collections despite timely payments. Most one-star reviewers explicitly state they would not recommend Direct Energy and suggest customers explore alternative providers.
Customer Reviews (25)
Sorted by: Most recentSarah J.Jun 6, 2024
I would give zero stars if I could. A glitch in their billing system prevented my payment from being recognized, and I've spent the last four months trying to get this fixed. I've had multiple four hour phone calls that led nowhere. This is honestly the most unreliable company I've encountered. My advice: stay away and don't give them your money. I filed a complaint with the BBB and strongly encourage others facing problems to do the same.
Gregory C.May 8, 2024
This company is a complete circus! They call my number EVERY SINGLE DAY despite my repeated requests to stop. They have my phone but it's connected to someone else's account. I'd give negative stars if possible. This whole operation is a joke. Everyone I speak with promises to fix it but nothing changes.
Linda F.Jan 9, 2024
Major shout out to Tarendeep and Jose for going the extra mile! In late December, Tarendeep walked me through the signup process for electricity and made switching incredibly simple. Fantastic experience! Then in January, I reached Jose on another call and he confirmed everything was set. What a relief to have clear communication and genuine customer service. Both reps were professional, understood me perfectly, and made this process genuinely smooth. Seriously impressive work from both of them!
Christopher W.Nov 5, 2022
I actually didn't work with Direct Energy directly. Instead I went through a broker called United Energy to find my plan and it's working great. I got my business set up last August and locked in a rate of eight cents per kilowatt hour while my neighbors are paying twelve cents. If you do decide to go with Direct Energy, try working through a broker like United Energy because they make the whole thing much more manageable.
Direct Energy Review FAQ
How is Direct Energy's rating calculated?
The 2.0 out of 5 rating is based on 25 verified customer reviews submitted to RetailCoupons.com. The rating reflects the average of all individual star ratings shoppers have submitted.
What do shoppers praise about Direct Energy?
While most recent reviews are negative, a small portion of shoppers (about 24 percent) have given five-star ratings. However, the specific reasons for positive ratings are not detailed in the recent review excerpts available.
What are the most common complaints about Direct Energy?
The primary complaints are high monthly bills that increase over time, poor customer service with long wait times, unresponsive or unhelpful representatives, lack of communication regarding account changes (such as autopay removal), and unresolved billing and collections issues. Several reviewers report long-term declining service quality.
Do shoppers recommend Direct Energy?
No. The overwhelming majority of recent reviewers explicitly state they would not recommend Direct Energy and actively advise others to choose alternative energy providers.
How can I write a review of Direct Energy?
Visit RetailCoupons.com and locate the Direct Energy store page to submit your own rating and review. Share your honest experience with billing, customer service, pricing, and overall satisfaction to help other consumers make informed decisions.