Disney Cruise Line Reviews

This cruise on the Wonder was really disappointing. I sailed on the Dream a few years back and the food was excellent, so expectations were high. Unfortunately, the main dining room served poor quality food that was nowhere near what I experienced before. The stateroom had multiple problems too: a bad smell in the bathroom, a door lock that kept sticking until we got new batteries, strange rattling sounds, and an annoying high-pitched noise. I've cruised with Celebrity, Norwegian, Princess, Oceania, Viking, and Disney, and honestly this was the worst experience of the bunch. For a brand known for quality, this was really letdown.

The customer service was poor and the cost is high. They completely refused to reimburse me for a mistake that was their fault.

The ship felt overcrowded to me. No matter where you go, you feel like you're constantly in line. We brought our two grandkids who were eight and ten, which turned out to be a bad idea. The January cruise had mostly babies and very young children, with only a few older kids. The deck pools were packed shoulder to shoulder. Kids got the same uninspiring food every day. Breakfast and lunch choices were limited, especially for grown-ups. Dinner at the restaurants was better quality but repetitive. It seemed like there wasn't much thought put into adult entertainment. While the kids were in the club, there was basically nothing for adults to do. We cruise a lot, and honestly I felt ripped off for what we paid. Every other cruise line we've used offers better value than Disney. The staff were nice though. It's now been several weeks and Disney still hasn't responded to my complaint.

The Disney Dream was wonderful and we loved practically everything. The island destination was incredible and definitely one of the best parts. Food was better than we expected with lots of choices and consistently great quality. The crew was fantastic, super friendly and on top of everything. The ship is maintained well, though you notice age in some spots, and we'd probably prefer the newer ship classes next time.

My kids ended up crying. They didn't get to meet the character they wanted. We waited in line for two hours, twice. Both times the character left before the kids could meet them. This whole thing feels like a scam and a money grab.

I'd give this ten stars if I could. We've sailed on Magic, Wonder, Dream, and Fantasy, with the Treasure booked for summer 2026. Disney is hands down our favorite cruise line after eight sailings. My daughter had her first cruise with us at age four and the service was spectacular for her. As adults, we were blown away. The food never disappointed, and if something wasn't quite right, the crew fixed it right away. Our cabin stewards were warm, remembered our names and faces, and made us feel special. The dining team becomes your family for the whole trip, and that personal connection makes all the difference. Yes, it's pricey, but you're definitely getting what you pay for. We've tried Carnival, Norwegian, and Royal Caribbean, but Disney wins every single time.

The food was wonderful, service was great, and we got to see some absolutely beautiful destinations. It's a vacation where the whole family can hang out together or do their own thing. Highly worth recommending.

I came on this cruise with my disabled children. This was our first Disney experience after many wonderful sailings with another cruise line. They wouldn't let me request special menus for my son based on his safe food groups, which the other company always provided. I couldn't walk my son into the kids club even briefly to help him adjust, which would have made him comfortable staying there. The other cruise line had trained staff who understood transitions and were supportive. Disney didn't. As a single adult with two disabled kids, the character meet process was frustrating. They told me to leave the kids sitting unattended while I waited an hour in line, then go get them when it was our turn. That's a real safety problem. Both children had disability passes but Disney offered no special accommodations. We booked wheelchair support to board, which was handled well by another company. But getting wheelchairs at checkout was impossible. The staff said they couldn't let wheelchairs leave the ship, ignoring my daughter's mobility needs. They could have walked us off to make sure the chairs came back, but didn't.

I'm really disappointed with Disney's Vacation Protection Plan and their partnership with AON insurance. When I needed to cancel a couple months before my cruise, I found out the Cancel For Any Reason coverage only covers 75 percent. Then AON denied my claim for the remaining 25 percent of my non-refundable costs. All I got was a Future Travel Certificate, which doesn't help if I'm not planning another Disney cruise. AON has a bad track record for denying claims, and Disney choosing to work with them says a lot about their priorities. I expected better from a brand known for magical vacations. This felt more like they were just trying to keep my money instead of protecting customers. I'd tell anyone booking to read the fine print on that protection plan and look at other insurance choices. Disney really needs to reconsider their deal with AON and offer better refund flexibility. Until they do, I can't recommend this to other travelers.

No customer service whatsoever. They've ignored every attempt I've made to reach them. Strangely, this only started happening after I paid for my cruise.