DKNY Reviews

Ordered a set of two athletic joggers and a shirt, which arrived in separate shipments. Everything was the wrong size and color. They demanded I take pictures before agreeing to refund shipping costs. I've never experienced such a hassle just for spending my money. My entire order was messed up and they showed zero concern. Don't waste your cash here.

Spent over five hundred dollars on apparel and the whole experience has been frustrating. Got the wrong items delivered and they refused to take them back. Some pieces arrived with tears in them and they wouldn't give me my money back. Multiple items were missing from my order and they won't refund or replace them. The customer service representatives are rude and rarely respond. When they do, they just push everything up to a manager and then go silent. I've invested hours dealing with this mess with no resolution. There's still fifty dollars missing for a sweater they claim they never sent. Don't waste your time or money on this place. This operation shouldn't be in business.

Stay away from ordering anything here. Bought a sweater roughly two weeks ago that was supposed to arrive within seven days. Nothing happened for two weeks so I sent them a bunch of messages over the course of a few days and that seemed to get them moving. Pro tip: if you use their chat option, put something nice like 'thanks for helping me' in the subject line and you'll get an agent right away. I put 'order delayed' as my subject and they made me wait around forever. Better luck to you.

Don't purchase anything here. Ordered a sweater about two weeks back and it was supposed to arrive within a week. Heard absolutely nothing after two weeks so I sent them a ton of emails over a couple days which finally got their attention. Also, if you try their online chat feature, try putting something positive in the subject line like 'great service' and you'll get connected quickly. I put 'delayed shipping' and waited forever to talk to anyone. Good luck with this place.

Returning something is basically impossible. Their return system keeps crashing. The whole process has been terrible with basically zero customer support. I can't get anyone to respond to my messages or help me through their chat.

I sat around waiting nearly a month for my purchase. When it finally showed up, it was the wrong item entirely. I mentioned this on social media and they actually blocked me from their account. After calling back and forth and sending photos of the incorrect package, they said they'd need to look into it which would take about seven days. The customer service here is abysmal. No wonder people just buy everything from major online marketplaces these days. You should report them to the Better Business Bureau.

Got a luggage case from DKNY and it's been terrible. The wheels fell apart within months of purchasing it last year. I reached out for support but haven't received any help or response.

Hands down the worst retailer around. They take your cash and don't send your items, and they won't process refunds either. I'm hoping this whole operation shuts down soon because they don't deserve to be in business. I hope they experience total failure. This place is absolutely terrible.

My order from late July STILL hasn't come. This has easily been the worst shopping experience of my life. I ordered on the 21st and it shipped the next day with an expected delivery window of 4 to 7 business days. Now it's been nearly a month and I still don't have it. The tracking isn't showing any delivery estimate. Both the company and the carrier have given me terrible customer service. I've emailed multiple times but just get generic copy-paste responses. Nobody's taking ownership of this problem. I've asked for either my full refund or immediate delivery and still nothing.

I was honestly hesitant to order from here given all the negative reviews floating around, but they had a great deal on a handbag I wanted so I decided to take a chance with zero expectations. It took longer than the advertised 5 to 7 business days. I reached out after a week and figured I wouldn't get a response since everyone says their support is terrible. But they got back to me within 48 hours with really useful help. The next day they sent out my bag which was 10 days after I ordered. It then went through other delivery services and sat with them for 15 days traveling from the US to my country. During that time I had no tracking updates so I contacted them again asking for more details. They responded the next day saying they'd check on it with the shipper. I had the package two days later. They haven't replied to my last message yet, but I did end up receiving my order after about a month and their team was genuinely helpful throughout.