DKNY (Donna Karan New York) sells ready-to-wear clothing, handbags, and accessories through its official online store at dkny.com. This page aggregates customer reviews and ratings from shoppers who have purchased directly from the brand, providing insight into their experiences with product quality, sizing accuracy, shipping reliability, and customer service.
DKNY Reviews
1.4
21 reviews
What Shoppers Say About DKNY
Created with AI, based on recent reviews
DKNY's online store receives overwhelmingly negative feedback, rated 1.4 out of 5 by 21 shoppers. Recurring complaints center on fulfillment failures, with multiple shoppers reporting cancelled orders without explanation, extreme shipping delays lasting weeks or months, and items that never arrive. Customers also report significant issues with promotional codes that do not work, unresponsive customer support, and inconsistent sizing across orders. One shopper noted that a jacket purchased two years prior fit well, but recent orders in the same size have sleeves positioned incorrectly, suggesting quality control problems. Material quality is another concern, with reviewers describing garments as thin and poorly made.
Positive feedback is minimal. One shopper expressed satisfaction with a puffer jacket and matching vest purchased two years ago, praising solid construction and fit, though they encountered problems when trying to reorder similar items. A small percentage of recent reviews award four or five stars, but these do not provide detailed comments about what drove those ratings. The overwhelming majority of shoppers explicitly state they will not return to DKNY's website, citing broken promises, poor order management, and unresponsive customer service as reasons for abandoning the brand.
Customer Reviews (21)
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How is DKNY's overall rating calculated?
DKNY is rated 1.4 out of 5 based on 21 customer reviews submitted to RetailCoupons.com. The rating reflects all submitted reviews without filtering or weighting.
What do shoppers praise most about DKNY?
The limited positive feedback focuses on product durability and fit. One shopper reported owning a puffer jacket and matching vest for two years with solid construction and a comfortable fit in their usual size, though they experienced inconsistencies when reordering similar items.
What are the most common complaints about DKNY?
Shoppers repeatedly report order cancellations without explanation, severe shipping delays lasting weeks to over a month, and orders that never arrive. Additional complaints include promotional discount codes that do not work, unresponsive customer support, incorrect sizing (items arriving substantially smaller than ordered), thin or low-quality material, and inconsistent sizing across different orders.
Do shoppers recommend buying from DKNY?
No. The vast majority of reviewers explicitly state they will not purchase from DKNY again and advise others to skip the brand entirely, citing fulfillment failures, customer service issues, and quality concerns as primary reasons.
How can I submit my own DKNY review?
You can share your experience with DKNY by writing a review on this page. Include details about product quality, sizing, shipping speed, customer service, and whether you would recommend the store. Your honest feedback helps other shoppers make informed purchasing decisions.
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