Diane Von Furstenberg offers designer dresses and apparel known for distinctive prints and sophisticated styling. This page aggregates customer feedback on the DVF online shopping experience, covering product quality, shipping, returns, and customer service. Read what shoppers say before making a purchase decision.
Diane Von Furstenberg Reviews
2.0
16 reviews
What Shoppers Say About Diane Von Furstenberg
Created with AI, based on recent reviews
Diane Von Furstenberg pieces earn praise from satisfied shoppers who highlight the quality of the designs, rich colors, and excellent fabric. These customers also commend the straightforward ordering process, quick shipping, and hassle-free returns when transactions go smoothly. However, the majority of reviews reflect serious operational challenges that overshadow the product quality. Recurring complaints center on inadequate customer service, including unresponsive email and phone support, lack of order status updates, and problematic handling of shipping losses and returns. Several shoppers report feeling left in the dark about their orders for extended periods, and the company's refusal to replace lost shipments or delayed refund processing has created significant frustration.
The stark divide in ratings suggests that DVF's product meets customer expectations when orders arrive as intended, but the company's logistics and customer support infrastructure creates negative experiences for a substantial portion of buyers. Issues with communication appear to be a critical pain point, with multiple reviewers unable to reach the company for basic order information or resolution of problems.
Customer Reviews (16)
Sorted by: Most recentPatricia M.Feb 17, 2021
Absolutely unacceptable customer support. My return was logged at the warehouse on January 22nd, but I heard nothing from the company. When I reached out to their support team with all my info, they didn't even read my message and just gave me a generic response about the standard 10-day processing window. After I pointed out it had already been longer than that, they said they'd manually process it and that would need another 10 days. Still nothing. No refund showed up and no one from their team followed up, even though they keep badgering me for feedback surveys they never read. It's clear they don't care about customers and seem determined to hang onto your money for as long as they can get away with it. Completely disappointed by their service and won't be ordering directly from them again.
Lauren S.Nov 29, 2020
The customer service here is horrible. I haven't gotten any return confirmation, can't reach anyone through email or phone, and it's been over three weeks since they got my return with still no refund. I had to dispute the charge with my credit card company just to handle it myself. I'm baffled at how they continue to operate this way in the United States.
Diane H.Jun 6, 2020
Terrible customer service and dishonest practices! I made a purchase in May, and when I tried to place another order in June, I had some questions about the fabric. I tried calling but nobody would pick up. I sent emails with no response. I even posted on their Facebook page asking for help and got ignored. So I never completed that second purchase. What's worse is they told the BBB they never got my emails, but I still have all three of them saved. This is unacceptable.
Katherine J.May 27, 2020
Three weeks have passed since I placed my dress order and still haven't gotten it. I tried calling customer service and was told that due to staffing issues, all communication has to go through email, but those emails never get answered. My order is just floating out there somewhere. This is the worst customer service experience I've had. I absolutely will not be ordering from DVF ever again.
Rebecca S.Nov 21, 2019
The physical store seems to have basically no inventory. Every season I've visited, the selection is disappointingly small.
Rebecca J.Mar 23, 2019
Don't bother ordering from this place! The customer service is absolutely terrible and a waste of your money. The actual quality of what you get isn't even good. I bought a blouse over a year ago. The sleeve split the first time I wore it. When I contacted customer service, they did absolutely nothing. No refund, no replacement, nothing at all! Just don't risk it!!!
Diane Von Furstenberg Review FAQ
How is the overall rating calculated?
The rating of 2.0 out of 5 is based on 16 customer reviews submitted to RetailCoupons.com. Each review includes a star rating, and the average of all submitted ratings determines the overall score.
What do shoppers praise most about Diane Von Furstenberg?
Customers who had positive experiences consistently highlight the beauty of the designs, quality of the fabrics, and richness of the colors. Shoppers also commend the straightforward ordering process, fast shipping when orders proceed normally, and responsive communication from the team.
What are the main complaints?
The most frequently cited issues are poor customer service responsiveness, including difficulty reaching the company by email or phone, and lack of order status updates. Shoppers have also reported problems with handling lost shipments (refusal to replace or refund) and delays in processing refunds, with the company requiring customers to wait for warehouse confirmation before issuing returns.
Do shoppers recommend Diane Von Furstenberg?
Recommendations are inconsistent and depend heavily on whether orders arrive without complications. Satisfied customers recommend the brand for its product quality and smooth transactions, but those who encountered shipping issues, customer service delays, or return problems express strong dissatisfaction.
How can I write a review for Diane Von Furstenberg?
You can submit your own review on RetailCoupons.com if you have purchased from dvf.com. Share your experience with product quality, shipping, customer service, returns, and overall satisfaction to help other shoppers make informed decisions.
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