Dyson Canada Reviews

Best purchase I've made for my hair! I grabbed the Coanda 2 after cutting my hair short and I'm obsessed. It's so flexible and makes styling quick and easy. I can create different looks with one tool and everything comes out polished without any heat damage. Yeah, it costs a lot, but I use it almost daily and it's completely paid for itself. Total game changer for my routine.

Absolutely terrible experience. I tried purchasing a V15 detect on their website, registered my phone, got a verification code later than expected. When I called customer service for help, they were useless. Eventually got a 10% discount code but it wouldn't work at checkout. Called again and the rep said the code had been expired for years - which made no sense since I'd just received it. They refused to help me. I'm switching to a different brand.

Got a Dyson air purifier that wasn't working right. Called them a few times and they kept saying it must be the filter. I changed it myself already but they sent another one anyway - same problem. Now they want me to pack up this massive unit and ship it to them, except they won't give me a return label and they won't work with me on it. This machine cost over a thousand dollars and I'm done with Dyson.

Called Dyson for warranty service on my Big Ball vacuum back in January. I had to call them repeatedly just to get a shipping label, with them blaming back office delays each time. When the label finally arrived, it was for the wrong service location and I had to send it to a different city. After ground shipping, it took weeks to arrive. They promised to email when received but I'm still waiting. When I followed up, they said service takes 10-21 business days. The runaround has been unbelievable.

I've spent months trying to resolve a product replacement issue with Dyson and nothing has been fixed despite repeated emails and follow-ups. My original hair styling tool had a defect so they replaced it with a different model. I assumed Dyson would make sure everything was compatible, but it turns out the attachments from my original unit don't fit the replacement. Since I have other similar products, I didn't use it right away and only found out later that it's basically useless without the right attachments. This isn't a warranty problem or user error - it's because Dyson didn't provide compatible products during their replacement process. For a luxury brand at this price, I expected much better customer care and a real solution. My emails either go unanswered or get form responses that don't actually address the problem.

Don't waste your money on this product. It only functions in North America. I've been living abroad and tried using it in Europe, but it's locked to 120 volts. I'm confused how they designed something this limited when most electrical devices are made to handle both 120 and 240 voltage standards.

Ordered a Dyson product three months ago and still haven't received it. I've called their support center in the Philippines five times with no real answers and can't get through to anyone with decision-making authority in Canada. On my last call, they said my payment didn't go through and I need to reorder - but my original payment was never refunded. How am I supposed to place another order when the first one was never processed and I'm out the money? They market themselves as premium but it's an absolute scam. I got disconnected while waiting for a supervisor. This company needs to be held accountable. I would give them a negative rating if possible.

Ordered on boxing day and got hit with a nightmare. They didn't tell me there was an issue until well after the delivery window had passed - and that was four days after I'd already called them asking where my order was. I ended up canceling and losing out on the boxing day sale price. I will never order from Dyson again.

Phone support wasn't working so I tried online. The service was awful and rude, with unprofessional treatment and fifteen minutes of pointless questions. I bought a V8 six months ago and the battery died. When I called Dyson, they said batteries aren't covered by warranty and tried to charge me 150 dollars for a replacement. These people are crooks. Update: I called their sales team pretending to want a new battery and asked about availability. Suddenly they had plenty in stock and were super friendly. Interesting how that works.

I've always liked Dyson products and have bought several, but this was really disappointing. I purchased a pricey vacuum from a big retailer and it died after two uses. Trying to get help from Dyson was painful - I called three times and spent over an hour on the phone before they'd even process a return. Thankfully the store I bought it from took care of the exchange for me, even though they didn't have to. Dyson, you could learn something from that.