Dyson Canada Reviews

Dyson has customer service available, but when I called three times about my vacuum we own, the language barrier with their foreign call center made it impossible to communicate. I eventually stopped trying. Plus the vacuum itself has a poor design - dust escapes from gaps in the head when switching between attachments. I'm shocked this didn't get caught during product testing. My years of buying Dyson products are over.

While Dyson does offer customer support, my experience trying to reach them three times about our vacuum left me frustrated. The offshore call center had such a thick accent that I couldn't understand them and eventually gave up. On top of that, the vacuum itself has design flaws - dust leaks out of gaps in the head whenever I switch attachments. I'm surprised this made it past testing. After years of buying Dyson products, I'm done with the brand.

Think twice before buying Dyson. These products break way too soon and you won't get your money's worth. The retail location is a nightmare - honestly the worst customer service I've ever seen. The staff are rude, unhelpful, and more focused on making excuses than solving anything. And their repair shop? Forget about it. It's always closed or you can't reach them by phone, so it's basically useless. When your overpriced vacuum breaks down, you're stuck with a broken machine and zero support. They call themselves premium but they're just expensive junk with terrible service. Skip them entirely.

My air purifier stopped detecting the water after a year. I had to contact customer service four separate times. They kept telling me a shipping label was coming but it never showed up. What really bothered me was that every agent just pasted the same message repeatedly, then suggested I sell my broken unit back to them for a discount on a new one. That's insulting - why would I buy another when the first one failed after just a year? With how much these cost, the service should be way better than this. That was definitely my last Dyson purchase.

I've been loyal to Dyson for years but quality has really declined. My three-month-old vacuum has only worked for about four weeks total - the rest of the time I'm waiting for parts or a return box. It's been three weeks and I still don't have it. I've called eight times now and asked for a supervisor because the first-line reps just read from scripts. The supervisor was dismissive and kept saying I just had to wait. Every response is robotic: 'I understand your frustration, but you have to wait.' Even when things have clearly gone wrong, they won't deviate from their script. The irony is their automated system claims they have 'iconic customer service' - it's the complete opposite. They use fancy words and promises but deliver nothing. Honestly, get a different brand that actually cares.

The customer service is terrible, warranty promises don't mean anything, and the product itself is junk that falls apart in under a year.

Yes, their stuff is pricey, but you do get solid quality that lasts for years depending on which model you buy. I got a cordless vacuum and it performs great. When the battery eventually gets weak down the road, I can swap it out. I also picked up a refurbished fan from their online store and it actually came with a warranty, which is unusual since refurbs typically don't include one.