EILEEN FISHER Reviews

Tried placing an order online yesterday for items on sale. I entered my credit card information and completed the transaction but never received a confirmation. I'm worried the 19.95 dollar sale was fraudulent. Be cautious if you're ordering online from them. When I called to check, the company rep wasn't willing to alert customers or investigate. Today their website shows you can't even place orders, so clearly they're aware of a problem. It's shameful they're not being transparent about it. I'm never buying from them again.

I ordered something in early November and still haven't received it. The tracking just says not shipped or handed over to carrier with no real updates. I can't figure out how to reach anyone at the company to find out what's happening. This used to be my favorite brand but they're becoming really unreliable. Very disappointed.

Never received my order even though the tracking indicated delivery to my address. Still not sure what went wrong or how to fix it.

My order never showed up even though tracking said it was delivered to my home. I placed the order in mid-June and tried reaching out multiple times using the contact info from their email. They weren't responding at all. After my second attempt, suddenly the package showed up as shipped and delivered, which makes no sense. There's no way to file a complaint or request a refund easily. Something about this whole situation feels off and fraudulent.

Absolutely terrible. This brand has the worst customer service I've encountered. I spent 250 pounds on an item and after one wash it had a hole in it. When I contacted them about the defect, they essentially told me they weren't interested. Don't waste your money on this brand.

Their email change policy is incredibly frustrating. Option one is to unsubscribe from marketing emails and lose your perks, but you'll still get transaction emails on an address you don't want to use. They call this changing your email. Option two is creating a completely new account with a new address, which means losing your entire purchase history and all the rewards from hundreds of dollars of previous purchases. Eileen Fisher is the only company I know that can't simply swap one email for another on an existing account. It's ridiculous. The clothing quality gets two stars, but tech support gets zero. If you need to change your email, you're stuck.

The customer service I received was absolutely terrible. The staff member on the phone was impatient, rude, and barely professional when I called with a simple question about my return. Based on how I was treated, I'm done shopping with them. Paying premium prices for their clothing only to be talked down to when you have a question doesn't make sense.

I respect their mission as a sustainable retailer but there are real problems with consistency. Some pieces are wonderful with soft fabrics while others are cheap-feeling. Quality control is clearly lacking since I own much cheaper items that have outlasted their pricier ones. I mostly shop online because their stores are small with limited sale inventory, which is all I buy. Sizing varies wildly so you never know if medium, large petite, or small will work. Getting customer service on the phone is nearly impossible but they do eventually call back. The store staff are nice but the website is poorly designed. Their sales strategy is confusing too with huge discounts up to seventy percent off but only for short windows before prices jump back up significantly. You need insider knowledge to find good deals.

Had a terrible experience trying to make a purchase during their sale. There was a technical glitch with the cart button that prevented me from checking out using Chrome, and this happened across multiple devices. I contacted them right away about the issue and asked if they could honor the sale price since the problem was clearly on their end, but they refused to help. They didn't fix the bug and won't process my order at the discounted rate, which means I'll end up paying more because of their mistake. The only solution they offered was to call and place the order over the phone. For a company selling clothes at premium prices, their website feels outdated and their customer service left me disappointed. I won't be shopping with them again.

This company's treatment of customers is awful. They charge incredibly high prices for average quality items and provide virtually no customer support. I made a mistake using their return label because from past experience I knew it would take around two months to get my refund, if it ever arrived. Weeks have passed and according to tracking, my package hasn't moved from my post office. I've emailed repeatedly for help but get nowhere. Calling means sitting on hold for an hour just to get disconnected. I'm going to call my bank and do a chargeback since that's the only way I'll see my money. Never shopping with them directly again. If you want Eileen Fisher items, get them from Nordstrom, Saks, Bloomingdale's or similar stores with actual customer service. Ordering straight from Eileen Fisher is a mistake.