Eileen Fisher is a contemporary clothing retailer offering timeless, minimalist apparel focused on quality fabrics and fit, with an emphasis on natural fibers and sustainable design. This page aggregates customer ratings and reviews from shoppers who have purchased from eileenfisher.com, helping potential buyers understand the real shopping experience at this store.
EILEEN FISHER Reviews
1.9
23 reviews
What Shoppers Say About EILEEN FISHER
Created with AI, based on recent reviews
Eileen Fisher has a deeply divided customer base. Long-term, satisfied customers praise the quality and fit of their clothing, particularly trousers and natural fiber blends like silk and linen, and appreciate the international shipping options and timeless design aesthetic. However, the majority of recent reviews reflect serious frustrations with customer service, order fulfillment, and operational issues. Shoppers report problems including merchandise arriving damaged or in wrong sizes, unclear pricing during checkout, cancelled orders without explanation, dismissive and unhelpful customer service representatives, unresolved billing issues, and restrictive shipping policies that don't accommodate standard delivery options like post office boxes.
The stark contrast between five-star and one-star reviews suggests that while the product quality appeals to a loyal segment, operational and service failures are creating negative experiences for many customers. Issues with order processing, communication, and customer service responsiveness appear repeatedly across complaints, raising concerns about whether the company's systems can adequately support its online customer base.
Customer Reviews (23)
Sorted by: Most recentRachel P.Nov 29, 2020
First time ordering online and it was a disaster. I bought trousers in my usual size since I own several pairs purchased in-store that fit perfectly. When they arrived, they didn't fit at all and I needed to exchange them. I got hit with a surprise return charge of 35 pounds with no warning and no other options. I complained about this but never heard back. This experience has completely turned me off from both online shopping with them and the brand overall.
Amanda J.Sep 6, 2020
The stores in London are excellent. Great service and fantastic products. Prices are steep but I always take advantage of their sales where you can get things for much less. Everything I've purchased has been excellent quality. I really appreciate their commitment to sustainable fabrics.
Victor L.Jul 11, 2020
Their returns process is practically non-existent. Calls go unanswered. Emails get automated responses. The chat support is useless. It's been over a month and my return hasn't been processed. When I chat with someone, they blame everything on staff shortages, yet they keep processing new orders just fine. They give you a smart return label but your package sits at the post office waiting for their agent to pick it up, and you have no idea when that will happen. I can't get any updates on whether I'll actually get my refund. This has apparently been an issue since 2018, so it's not a recent problem. I'm considering having my bank investigate the charges. The whole system is frustrating.
EILEEN FISHER Review FAQ
What is Eileen Fisher's average customer rating?
Eileen Fisher is rated 1.9 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 70% of reviews giving one star, while 17% give five stars, indicating a polarized customer experience.
What do satisfied customers say about Eileen Fisher?
Five-star reviewers consistently praise the quality and fit of the clothing, particularly the trousers and natural fiber blends. Long-term customers note that items fit better than alternatives found elsewhere and highlight the timeless design aesthetic. International shipping and reliable service for repeat customers are also mentioned positively.
What are the main complaints about Eileen Fisher?
One-star reviews frequently cite customer service issues, including dismissive and unhelpful representatives who are unwilling to resolve problems. Common complaints include order processing failures and lack of confirmation, merchandise arriving damaged or in incorrect sizes, unclear pricing information at checkout, unexplained order cancellations, unresolved billing problems, and restrictive shipping policies that do not accommodate post office boxes.
Do customers recommend shopping at Eileen Fisher?
Recommendations are divided. Customers who have had positive experiences over many years strongly recommend the brand for quality and fit. However, due to the high percentage of negative reviews related to customer service and order fulfillment, potential shoppers should be aware of operational risks and may want to contact customer service before making a purchase.
How can I write a review of Eileen Fisher on RetailCoupons.com?
RetailCoupons.com welcomes detailed, honest reviews from verified shoppers. Reviews are most helpful when they describe your specific experience with product quality, fit, shipping, and customer service. Include relevant details such as what you purchased, how long you have shopped at Eileen Fisher, and how the company resolved any issues, so other shoppers can make informed decisions.
Looking for EILEEN FISHER coupons?
View EILEEN FISHER Coupons
11 active codes right now. Save before you check out.