etnies is a footwear and apparel brand. This page aggregates shopper reviews and ratings for etnies.com to help you decide whether to buy from their official store. Read what customers report about their experiences with ordering, shipping, and customer service.
etnies Reviews
1.0
19 reviews
What Shoppers Say About etnies
Created with AI, based on recent reviews
etnies.com has a one-star average rating based on 19 shopper reviews, with every review giving the store one star. Shoppers report serious fulfillment problems including severe shipping delays (orders taking weeks or months with no tracking information initially provided), duplicate charges without resolution, and false delivery confirmations claiming items were delivered when they were not. Several reviewers characterize the site as fraudulent or a scam. Additionally, customers report misleading promotional messaging, particularly around free accessory offers that require shoe purchases.
A small number of reviewers note that the actual etnies shoes themselves are acceptable in quality, but this does not outweigh the overwhelming complaints about the ordering and shipping experience. The consistent pattern of payment issues, lack of communication, unresponsive customer service when attempting to resolve problems, and delivery failures has led multiple shoppers to warn others away from purchasing directly from this website.
Customer Reviews (19)
Sorted by: Most recentRachel D.Dec 13, 2025
Ordered shoes and a shirt right around Thanksgiving and it's mid-December with still no sign of my package. Never got a tracking number or shipping confirmation initially. I waited thinking it was just holiday delays, but after 9 days of nothing I emailed asking what was going on. Got shipping details the next day, which tells me they probably misplaced my order. Still haven't received it. Every response has been automated, and even after complaining there's been no real apology or explanation. Plenty of other shoe retailers actually value their customers. I'm completely finished with Etnies and their sister brands too.
Vincent M.Apr 1, 2025
They're being dishonest about their free shoe promotion with accessories. Got an email about it today and checked it out. Turns out you actually have to buy shoes to get a free accessory, and obviously the accessory is cheaper anyway. These people are awful.
Patricia L.Feb 11, 2024
Complete scam. I was charged twice and still haven't received any shoes. Received an email saying my order was delivered when it clearly wasn't. This website is a nightmare. Don't use it.
Marcus T.Oct 19, 2023
Join the crowd of unhappy customers and steer clear of ordering from Etnies. While they present themselves as legitimate, the reality is far different. Orders sit in processing for weeks with no urgency to ship. Try to cancel due to shipping delays and you'll hit a wall. When your shoes finally arrive, they're stiff and uncomfortable. The real kicker? Their only office is in the Netherlands, which means returning items costs you £22 to £26 in shipping fees. Nothing on the product or checkout pages warns you about this. I raised concerns and got nothing but a copy of the return instructions, which apparently aren't as clear as they claim since countless customers were blindsided just like me. This company's policies are absolutely unacceptable.
Michael Z.Mar 26, 2023
Fake store. The shoes themselves are fine, I do like them, but this particular shop is fraudulent. Stay away.
Tyler N.Dec 10, 2022
Made three separate orders and only got one delivery because they keep cancelling the rest for unknown reasons. I even provided customer service with identification and address verification. No idea what's going on with their operations.
Jennifer K.May 19, 2022
Placed an order in late April and only got a text confirmation because their website had technical issues and the email system wasn't functioning. Two weeks later I checked in through their chat bot and they claimed to have no record of my purchase. Avoid this company entirely. Their website now displays an apology banner about email and shipping problems, but how hard is it really to fix email? That's just inexcusable. Hoping my credit card company will reverse the charge. This was hands down the worst online shopping experience I've ever had.
David W.Apr 21, 2022
The shoes themselves are quality, but I got burned on return costs. I ordered my usual size but they ran way too big and I needed to send them back to the Netherlands. A UK return address would change everything for me. Otherwise I won't be buying directly from them again.
Susan B.Mar 17, 2022
This version of the site is a complete scam. Everything looks professional until you need customer support. I made a payment for shoes but got zero confirmation. When I investigated, I found the charge came from some random name with weird characters instead of Etnies, and for a different amount. My bank caught it and refunded me, but only by luck. Definitely avoid this.
etnies Review FAQ
What is etnies.com's average rating?
etnies.com is rated 1.0 out of 5 based on 19 customer reviews on RetailCoupons.com. All reviews submitted are one-star ratings.
What are the main complaints about etnies.com?
The most common complaints involve shipping delays lasting weeks or months, missing tracking information, duplicate charges, false delivery notifications, unresponsive customer service when attempting to cancel or resolve issues, and misleading promotional claims. Multiple reviewers describe the site as fraudulent.
Do customers recommend buying from etnies.com?
No. Every review on RetailCoupons.com rates etnies.com one star, and reviewers explicitly warn others to avoid the site. Several reviews use language like 'stay away' and 'do not use it.'
Are there any positive aspects mentioned about etnies.com?
A small number of reviewers acknowledge that the etnies shoes themselves are acceptable in quality and comfortable to wear. However, this does not offset the serious problems customers experienced with the website's order fulfillment and customer service.
How can I write a review of etnies.com?
RetailCoupons.com welcomes reviews from shoppers who have purchased from etnies.com. Share your experience with ordering, shipping, product quality, and customer service to help other consumers make informed decisions.
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