F-Secure is a cybersecurity company offering antivirus, VPN, and identity protection products for computers and mobile devices. This page aggregates shopper ratings and reviews to help you understand customer experiences with F-Secure's software, account management, and customer service.
Campaigns F Secure Reviews
1.7
22 reviews
What Shoppers Say About Campaigns F Secure
Created with AI, based on recent reviews
F-Secure receives a very low rating of 1.7 out of 5 from 22 reviewers, with 73 percent giving it one star. Shoppers report severe account access problems, including password reset loops, unwanted two-factor authentication lockouts, and unresponsive customer support via email. Technical issues are widespread: excessive battery drain on mobile devices, compatibility problems between bundled antivirus and VPN components, and overly aggressive security settings that block legitimate activities like downloading invoices from shopping websites.
A small minority of reviewers (14 percent) gave five stars, though specific positive feedback is limited in available reviews. One three-star reviewer noted that F-Secure did offer a 9-month subscription extension as a gesture of goodwill after 14 months of troubleshooting bundled product issues. However, the overwhelming pattern shows customers unable to access accounts to manage or cancel subscriptions, unable to reach support for help, and unwilling to renew due to performance and functionality concerns.
Customer Reviews (22)
Sorted by: Most recentWilliam C.Nov 12, 2020
Used F-Secure for several years and it's generally done its job well. But when I wanted to set up online banking, F-Secure kept getting in the way. Their support team wasn't able to give me clear answers, so I just abandoned the whole online banking thing. Their help was confusing and not useful.
David M.Nov 3, 2020
Grabbed F-secure but it didn't end up being what I needed. Getting a response about their 30-day money back guarantee took a while, but once they got moving, they processed the full refund without any hassle. Everything worked out in the end.
Patricia H.Jul 10, 2020
Reluctantly giving one star just to proceed. I've been fighting for months to cancel this because it let through inappropriate content and then blocked all my legitimate payment attempts, including donations. Finally, a kind technical advisor named Francis stepped in and got it sorted tonight. I've wasted countless hours on this and should never have been charged in the first place. Expecting compensation for my trouble.
Jennifer L.Apr 18, 2020
Complete waste of money. Downloaded F-Secure Safe for my iPhone thinking the ad blocker would be useful. Turns out it blocked practically every page on Safari as if everything was an ad. I called support and they claimed ad blockers don't even exist for iOS, which made no sense. I found an AD BLOCKER button in the app but couldn't figure out how to disable it. Their website wasn't helpful either and I couldn't find a way to cancel. After I uninstalled it, Safari worked perfectly again. Total disappointment and their support team clearly doesn't understand their own product.
Eric W.Mar 7, 2020
Paid for a subscription covering 3 devices but can't activate it on 2 of them. Support is completely inaccessible - none of the contact links work and I can't even use my login credentials to access their community forum. F-Secure used to be reliable but now feels like a scam operation. Won't be back. When I sent an English support request, I got an automated response saying my request wasn't in a supported language and was auto-closed, despite English being listed as supported. This is unacceptable.
Dorothy S.Jan 18, 2020
Won't stop bombarding me with emails. Switched to a different broadband provider that includes free F-Secure, which I would've accepted, but they keep pushing me to sign up anyway. Called them seven times explaining I never got an account number from my new provider. I'm 84 and disabled, and this harassment is genuinely upsetting. Please quit emailing me.
Vincent K.Aug 13, 2019
Had a bad experience with one of their support representatives. The person's behavior was unprofessional and dismissive, and the whole support system felt like a performance rather than genuine help.
Steven C.Jun 26, 2019
Their antivirus keeps crashing my computer. Support is basically nonexistent based on what little I've dealt with. Looking elsewhere for security software.
Michael B.May 1, 2019
Tried purchasing F-Secure Freedome online and got a payment confirmation saying setup details would arrive shortly. They never came. When I managed to reach someone by phone, they were completely unhelpful. The online chat is barely available and when I finally connected with an agent there, they claimed my payment was declined and asked me to try again. My bank confirmed there was never any payment attempt in the first place. This company operates unprofessionally and I can't recommend them.
Mikko N.Feb 22, 2019
Bought F-Secure Total for a year, which bundles Freedome and F-Secure Safe. It's performed poorly across both my Mac and iPhone. On the computer, Freedome starts working fine but stops functioning after several days and won't launch at all. I have to completely remove and reinstall it, and it only works for a few days before the cycle repeats. iPhone performance has been better. The main application won't update automatically and constantly nags you to do manual updates. After each update, it forgets your subscription and you have to log back into their website to reconnect it. This is incredibly frustrating when it happens repeatedly. These issues have been going on for 11 months straight. It might work fine on Windows, but I absolutely cannot recommend it for Mac users.
Campaigns F Secure Review FAQ
What is F-Secure's rating on RetailCoupons.com?
F-Secure is rated 1.7 out of 5 stars based on 22 customer reviews. The majority of ratings (73 percent) are one star, indicating widespread dissatisfaction among reviewers.
What are the most common complaints about F-Secure?
Reviewers most frequently report account access issues, including password reset loops, unexpected two-factor authentication lockouts, and inability to contact customer support. Technical problems include severe battery drain on mobile devices, compatibility conflicts between bundled products, and overly restrictive security settings that interfere with normal activities like downloading shopping receipts.
Do customers have trouble canceling their F-Secure subscriptions?
Yes. Multiple reviewers report being locked out of their accounts and unable to cancel subscriptions. Some have had to delete the app or request removal through their mobile device's app store instead. Several customers also report unresponsive or unreachable customer support when attempting to resolve account access issues.
Are there any positive reviews of F-Secure?
A small percentage (14 percent) of reviewers gave five-star ratings, though specific details about what they liked are limited in available reviews. One reviewer with a three-star rating noted that F-Secure extended their subscription by 9 months after a lengthy troubleshooting period, suggesting the company may attempt to make amends for service issues.
Should I use RetailCoupons.com reviews to decide about F-Secure?
RetailCoupons.com reviews reflect real customer experiences and can help inform your decision. The high proportion of one-star ratings and consistent complaints about account access, customer support, and technical performance suggest significant risks. If account security or customer service responsiveness are important to you, the current reviews warrant serious consideration before purchasing.
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