Frontierutilities Reviews

The discount information they give you is misleading. They promise you'll get a discount if you hit a certain kilowatt threshold, but that's not what happens. Been dealing with this runaround for over three months. My contract ends soon and I won't be signing up again.

Frontier combined with CenterPoint is definitely one of the worst electric companies in America. The number of outages here is ridiculous with extended downtime. It's embarrassing. Lost power three times this month alone, and today we've been without power all day.

The most crooked, scam-filled business in the deregulated energy industry. They have the highest complaint volume filed with the Texas Power Commission. I had to go through every single bill because they overcharged me compared to my actual meter readings. Now they're harassing me about a balance from their own billing error, which they even acknowledged making. Get out while you can. This is a completely broken organization.

Complete scam operation. Worst energy company experience I've ever had. I moved and switched to another provider immediately, and the difference is night and day. I was paying over $200 monthly for less than 700 square feet, and now I pay under $100 for 1000 square feet at my new place. At the old location, a one bedroom one bath apartment, my bills were consistently over $200 each month, which is insane considering my parents pay less and they live in a three bedroom two bath house in the same area. When I moved out in March they charged me $276.70 for only living there from the 1st through the 15th since I canceled on the 16th. How is that justified? Customer service is terrible and won't address problems. I got bounced between six or seven different agents who clearly had no answers either. When I finally called to cancel, they suddenly offered me a better rate. Why does it take canceling to get a decent price? Absolutely terrible.

My latest bill showed the rates had more than doubled from my contract. They claim they mailed a February letter about the expiration and rate increase, but I never got it. When I called to dispute the charges, they transferred me around three times and nobody would adjust the bill. Then they had the nerve to ask if I wanted to renew. You'd think they'd try to keep me as a customer for another full year instead of hitting me with one month of inflated charges.

When my previous contract ended, prices skyrocketed. I searched for the cheapest option and found this company, which turned out to be a total scam. They charged 11.6 per kilowatt and my first bill came to $892, the worst I've ever seen. I never paid more than $350 under my old contract. They're showing over 3000 kilowatts of usage in one month, which is absolutely crazy and not realistic for my household. Wish I had read the reviews first before signing up.

This company is fraudulent and makes up fake kilowatt usage. Before switching providers, I tracked my monthly usage for a whole year to pick the right plan. I live in a 944 square foot condo, keep the temperature at 67 when heating and 78 when cooling, and I'm really mindful about energy use. I only cook once a week and reuse meals. I don't have a TV or computer, just a phone. My second bill arrived for $587.21. They're thieves. They claim I used over 2000 kilowatts, which is completely fabricated. I have documented proof from the previous year showing I never used that much. My meter was inspected in 2023 and works perfectly. This company is falsifying usage numbers to steal from customers. Don't use them. I checked BBB reviews and found many similar complaints.

My bill for January was $532 when it should have been at its lowest for the year. A technician came out to check the meter since I knew it was wrong. He said the meter was reading correctly and there was nothing he could do about it.

Their rates are outrageous compared to the competition. They billed me over $150 for less than one month in a place where nobody was living and everything was unplugged. I tried multiple times to have a reasonable conversation about splitting the difference, but they wouldn't budge. When I asked to hear the recorded sales call where supposedly these rates were confirmed, they refused. That right there says everything you need to know. Go with literally anyone else.

Started service with Frontier after being assured there would be no deposit required. Then they closed my account and opened a fresh one, suddenly demanding a $350 deposit and charging higher rates. My credit score is excellent, so I have no idea why they felt a deposit was necessary.