Frontierutilities Reviews

Once my 12 cent contract ended, Frontier started charging 22 cents per month for month to month service. I checked and found they were offering new customers a 3 month contract at eight and a half cents. I called asking for either that rate or the original 12 cent rate, but was told those deals only apply to new customers. The best they would do for me as an existing customer was 17 cents. Really disappointed with how they treat loyal customers.

I wish there was a half star option because zero would be more fitting. These people are cheating customers and you can't trust them. I'm dealing with serious issues. Customer service is incredibly rude and dismissive. When you ask questions or want explanations, they just say it's their policy and leave it at that. I signed up through a broker and the advertised rate was 14.1 cents per kilowatt, but they're billing me 19.9 cents plus additional delivery charges and other fees. The real deception happens at the billing level with the $100 credit they advertise. If you're supposed to get a $100 monthly credit for hitting certain usage levels, they manipulate the billing dates to make sure you never qualify. When I aim for a certain consumption over 30 days, they calculate for 26 days so the bill stops before reaching the threshold. When I try a 26 day period, they bill for 35 days so consumption shoots way up. Either way I lose money. Their plan is clearly to avoid paying out that credit at all. I called customer service about this and they couldn't explain how the credit actually works.

The smart meter reported 100KW usage, which makes absolutely no sense. My 900 square foot home cannot possibly consume that amount of electricity. I don't have any appliances capable of that draw. My record high in the Texas heat is around 60KW. They're completely dishonest about this.

I received four phone calls in three days about paying my final bill, which wasn't even due for 13 more days. I assume the calls would have continued daily if I hadn't contacted customer service to make them stop. I was traveling on a cruise ship at the time. When I explained this to the customer service agent, he acknowledged it but then asked if I wanted to pay over the phone anyway. I declined and assured him the bill would be paid before the due date. He complained about the connection, I said yes, I'm on a cruise ship as I mentioned. He kept trying to push the conversation forward until I ended the call. Before the due date passed, I got three more calls. I had to send an email complaining to get them to stop. Never in my life have I been harassed about a bill before it was even due. I also noticed on an email from them about an upcoming bill that it was already sent to their collections department, which seems odd for a bill not yet due. I'm keeping close watch on my credit to make sure this company doesn't damage it further.

One late payment by just a day and they refused to return my deposit. Really not worth dealing with. There are definitely better options out there.