Gerber Gear sells knives, multi-tools, and outdoor equipment known for quality construction and edge retention. This page aggregates shopper reviews to help you understand what customers actually experience when ordering from gerbergear.com, including feedback on product quality and customer service.
Gerber Gear Reviews
2.2
13 reviews
What Shoppers Say About Gerber Gear
Created with AI, based on recent reviews
Gerber Gear receives highly polarized reviews from shoppers. Satisfied customers praise the quality of the knives and multi-tools, noting that they hold an edge well and are fairly priced. Some reviewers highlight positive experiences with the lifetime warranty program, mentioning that the company shipped replacement parts promptly upon request. However, the majority of reviews express serious frustration with customer service. Shoppers report an inability to reach support through phone, unresponsive email communication, unresolved billing issues, and promotional code problems that were not adequately addressed. Several customers who were previously loyal to the brand indicate they are switching to competitors like Leatherman due to these service failures.
The disconnect between product quality and customer support appears to be the primary driver of negative sentiment. While the gear itself receives compliments, the lack of accessible communication channels and ineffective problem resolution have left many reviewers dissatisfied despite receiving the items they ordered.
Customer Reviews (13)
Sorted by: Most recentSteven M.Dec 13, 2025
Solid equipment and the knives are really impressive. They keep a good edge and the pricing is fair for what you get.
Victor S.Sep 17, 2024
Don't bother trying to contact them. No phone support, no email responses. My order is over three weeks late and I have no way to reach anyone. Used to be a fan of their tools but this has completely turned me off. Switching to Leatherman since they actually respond to customers.
Robert F.Jul 2, 2024
I'm skeptical about lifetime warranties most of the time, but I broke the file blade on my go-to Gerber multi tool through my own misuse. I shot them an email about buying a replacement blade. They asked for specifics on my model and within ten days shipped me a new one. Really impressed with that.
Rebecca K.Mar 18, 2024
Everything showed up exactly as described and the quality was fantastic. Definitely planning to order from them again in the future. Great experience overall.
Jason H.Jul 12, 2023
Tried ordering with a promotional code but their site wouldn't take my Apple Pay payment. No phone number to call, so I emailed customer support. They basically just repeated what I told them, said the code showed as already used even though the charge failed, and acted like they couldn't generate new codes. Zero actual help and no real explanation of what went wrong. I expected better service. Going elsewhere, probably to a competitor I like better anyway.
Thomas R.Jun 19, 2023
Ordered a Savvy Knife during their Father's Day sale with 25% off. The website showed one price but my cart charged something different. Can't call anyone since their phones are closed. Over email they said they'd fix it with a credit, but instead sent a 30% code that only works on stuff I don't want. Disappointing since Gerber used to be a brand I trusted.
Marcus T.Apr 18, 2023
Really disappointed with how this company operates. They're quick to charge your card but impossible to reach by phone when you actually need help. I've got several of their items, but this might be it for me. Not happy about this experience.
Ahmad P.Oct 28, 2022
Got a Gerber Dime multi tool with a 25 year warranty. The spring broke and it's my issue to fix. Tried calling and emailing but nobody picks up the phone and I haven't heard back from email either.
Patricia W.May 31, 2022
It's sad how much this company has changed. They clearly don't care about their customers anymore. Warranties and actual customer service don't seem to exist. Try to make a claim on their products and good luck hearing back. I'd say only buy from them if you're prepared for things to go wrong, otherwise spend your money somewhere that actually stands behind what they sell.
Jeff D.Sep 15, 2021
The website looks okay but there's basically no customer support to speak of. Why would a company not have a phone number? Took them thirty days to respond to a basic question via email. What if you need to return something or actually have a problem? This is worse than buying secondhand. I won't shop at any company with zero customer service infrastructure.
Gerber Gear Review FAQ
What is the overall rating for Gerber Gear?
Gerber Gear is rated 2.2 out of 5 based on 13 customer reviews on RetailCoupons.com. The rating distribution shows a polarized pattern, with roughly 69 percent one-star reviews and 23 percent five-star reviews, indicating very different experiences across shoppers.
What do shoppers praise about Gerber Gear products?
Customers consistently commend the quality and durability of Gerber's knives and multi-tools, noting that blades keep a sharp edge well. Several reviewers also mention fair pricing for the quality received. The lifetime warranty program has earned praise when replacement parts have been successfully processed.
What are the main complaints about Gerber Gear?
The most frequent complaints involve customer service accessibility and responsiveness. Shoppers report a lack of phone support, delayed or no responses to emails, unresolved billing discrepancies, promotional code issues, and a general inability to get help when problems arise. Several reviewers mention switching to competitors due to these service failures.
Do shoppers recommend Gerber Gear?
Recommendations are mixed. Five-star reviewers express satisfaction with products and state they plan to order again. However, one-star reviewers explicitly state they will not return and are switching to other brands, primarily due to poor customer service experiences rather than product defects.
How can I write a review for Gerber Gear on RetailCoupons.com?
You can share your Gerber Gear experience by submitting a review on this page. Include details about the product quality, shipping experience, pricing accuracy, and customer service responsiveness. Honest feedback about both strengths and weaknesses helps other shoppers make informed decisions.