HAVN, operating at getlambs.com, sells apparel and accessories marketed with EMF blocking and quality construction. This page aggregates customer ratings and reviews to help shoppers understand HAVN's product quality, shipping reliability, and customer service standards based on real purchase experiences.
HAVN Reviews
3.5
16 reviews
What Shoppers Say About HAVN
Created with AI, based on recent reviews
HAVN receives highly polarized feedback, with shoppers either strongly praising the brand or expressing serious frustration. The positive reviews highlight outstanding customer service (particularly from staff members like Mark), quality products, and functional benefits such as EMF blocking capabilities that shoppers have verified themselves. However, negative reviews consistently cite major operational issues: delayed or incomplete shipments, poor communication about order status, unfulfilled promises on expedited delivery timelines, and quality control problems such as seams separating after minimal use. Several reviewers report losing significant money due to unresolved backorder situations and inadequate customer service responses to complaints.
The most recurring complaint involves shipping and fulfillment failures, with customers reporting orders arriving late, incomplete, or not at all, combined with minimal communication from the company. Some customers note that HAVN staff acknowledged issues only through repeated apologies without providing actual solutions. Quality concerns also emerge, with at least one reviewer reporting premature garment failure. The stark division in ratings (63 percent five-star versus 38 percent one-star, with no middle ratings) suggests HAVN's experiences vary dramatically depending on individual transactions, making consistency a significant concern for potential customers.
Customer Reviews (16)
Sorted by: Most recentJennifer K.Mar 10, 2026
Terrible communication from start to finish. The product doesn't match the description and fails to perform its main function even after testing it multiple times with different units. I'd strongly suggest looking elsewhere and skipping this brand altogether.
Marcus T.Feb 18, 2026
Don't spend your money here if you value good customer service. I bought two items that weren't shipped within their promised window. When I followed up about the status, they suddenly said it had already gone out, but by then I'd already moved and couldn't pick up the package. I ended up losing $140 with no real help from them. Their response to my complaint was basically that it wasn't their problem. The items also weren't marked as out of stock at checkout, though they sent an email with an expected ship date. Nearly three weeks past that date, it finally shipped, which happened to be just two days after I reached out. Suspicious timing? Be careful with this company. They're not willing to stand behind their service.
Thomas W.Feb 6, 2026
Ordered three chains in December and only got one when they arrived in late January. I've been asking them to send the other two that are supposedly backordered, but nothing happens. Nancy keeps emailing me apologies every couple weeks with no actual solution. They're still showing these items for sale on their website, so why are they still stuck in backorder status after more than two months? Really frustrated with this situation.
Amanda D.Jan 24, 2026
Really let down by this product. My son wore the hat only three times before the seam started coming apart. The workmanship just isn't there and the customer service experience was disappointing too. They said I could return it but wouldn't do an exchange, so my options were limited. I had high hopes this would be a solid item that would hold up well over time. Unfortunately, it didn't work out that way.
Brandon J.Dec 31, 2024
Outstanding customer service paired with excellent products. Mark went above and beyond to help me out, and I'm already planning to order again. Everything arrived looking fantastic and I tested the EMF blocking with a meter, works great!
Michelle R.Apr 17, 2024
A month has passed since I ordered a cap, and I still don't have it despite paying an extra $20 for overnight delivery. The company has sent zero updates about the status. They take payment for expedited shipping and then go silent. Look, I appreciate that they're trying to build quality products, but you have to think about repeat business and reputation. Reviews and referrals matter. Simply sending out emails or making quick calls with timeframes would show customers they're valued. Even just saying 'this will take a few months' gets more respect than ghosting people. It's incredibly frustrating. On top of being expensive already, the lack of any communication makes it worse. If they'd kept me in the loop with even a rough timeline, I'd have given five stars. For what they're charging per item, hiring one person to send out regular updates seems like it should be doable.
Sarah M.Apr 17, 2024
Ordered a cap over a month ago and still haven't received it, even though I paid an extra $20 for overnight shipping. There's been zero communication from the company about when this will arrive. It seems like they take the money for express delivery and then disappear. I understand running a business costs money, but customer retention and word-of-mouth reputation matter just as much. A simple email or call with an estimated delivery date, even if it's months away, would go a long way. That kind of transparency would actually earn respect. Instead, it feels like they're just collecting payment without any regard for keeping customers informed. For the premium prices they charge, having one person send updates would be worth it. I wanted to give them five stars, but the complete lack of communication ruined the whole experience. Super disappointing.
Patricia S.Nov 17, 2023
Perfect fit and the fabric quality is top notch. Really satisfied with this purchase.
Kevin H.Nov 16, 2023
Got a black t-shirt for the protection factor but fell in love with the fit, comfort, and look. Wear it way more than I anticipated I would.
HAVN Review FAQ
How is HAVN's rating calculated?
HAVN is rated 3.5 out of 5 based on 16 customer reviews. The rating reflects all submitted feedback, though reviews show an unusual pattern: 63 percent five-star ratings and 38 percent one-star ratings, with no three or four-star reviews, indicating sharply divided customer experiences.
What do satisfied customers praise about HAVN?
Positive reviewers consistently highlight exceptional customer service, citing staff members who go above and beyond to help. They also report satisfaction with product quality and functionality, with at least one reviewer independently verifying EMF blocking capabilities using a meter and confirming the products work as described.
What are the main complaints about HAVN?
The most frequent complaints involve shipping failures and poor communication: orders arriving late or incomplete, paid expedited shipping services that go untracked, backorders that remain unresolved for months, and company responses limited to periodic apologies without solutions. Quality issues also appear, including premature seam separation on apparel after minimal wear.
Should I order from HAVN?
Customer experiences with HAVN are highly inconsistent. Those who receive reliable service and functioning products express strong satisfaction and loyalty. However, a significant portion of recent reviewers experienced serious fulfillment problems, shipping delays, and unresolved customer service issues. Shoppers should be aware of the substantial risk of delayed or incomplete orders and consider whether the brand's communication and fulfillment track record meets their needs.
How can I write a review for HAVN on RetailCoupons.com?
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