GhostBed sells mattresses and adjustable bed frames online. This page aggregates honest customer reviews and ratings to help you understand what shoppers experience when purchasing from GhostBed.
GhostBed Reviews
1.5
22 reviews
What Shoppers Say About GhostBed
Created with AI, based on recent reviews
GhostBed receives overwhelmingly negative feedback from shoppers, with 1.5 out of 5 by 22 reviewers. The most common complaints center on poor product quality, with multiple reports of mattresses developing significant dents or sagging within months despite warranty claims. Customers also express serious frustration with the return process, describing it as unnecessarily difficult and unhelpful, with customer service representatives unwilling to resolve issues. Some buyers report structural defects in adjustable bed frames that break repeatedly even after warranty replacements. A small segment of reviewers report satisfaction with specific models like the Luxe mattress, though this positive feedback is vastly outweighed by complaints.
The overall sentiment suggests customers feel misled by marketing claims that do not align with actual product quality and durability. Return experiences are consistently described as aggravating and disappointing. While GhostBed has honored some warranty claims, shoppers report that resolution processes are frustrating and that products fail to justify their price points. The company appears to struggle with both product quality control and customer service responsiveness.
Customer Reviews (22)
Sorted by: Most recentMonica F.Feb 5, 2023
This is a terrible product from a terrible company. I wish I'd done better research before falling for all those glowing reviews about the ghostbed faux down pillow for side sleepers. It's just not supportive at all. I can't see how this pillow would work as a good choice for anybody's head and neck in any sleeping position. It's an awful product matched with the worst customer service imaginable. The pillow arrived late, went to the wrong address, and had almost no filling in it at all, which was almost comical. You have to pay to return anything, and despite claiming it was made in Canada, it showed up and had to be returned to Florida. The customer service people don't seem to care one bit, and getting any kind of help is basically impossible. Go spend your money somewhere else.
Marcus T.May 7, 2021
My order came damaged, and even though I'd seen lots of other reviews saying GhostBed won't help with their Foundation bed frames, they actually offered me a full replacement or a credit back to my card. The customer service was fantastic and the replacement foundation bed looks great.
GhostBed Review FAQ
How is GhostBed's rating calculated?
GhostBed is rated 1.5 out of 5 stars based on 22 customer reviews collected by RetailCoupons.com. The rating reflects the average of all verified shopper ratings.
What do customers praise about GhostBed?
A small minority of reviewers report satisfaction with the Luxe mattress model specifically. Some customers note that GhostBed has honored warranty replacements without issue, though replacement products sometimes have the same quality issues as originals.
What are the most common complaints?
Shoppers most frequently report that mattresses develop five-inch dents or significant sagging within three months of purchase. Return and refund processes are described as frustrating, difficult, and unresponsive. Adjustable bed frames are reported to have defective metal components that break repeatedly, even after warranty replacements.
Do customers recommend GhostBed?
Based on review data, the vast majority of customers do not recommend GhostBed. Most reviewers describe the experience as disappointing and warn others to avoid the company, citing poor product quality that does not match marketing claims.
How can I write a review of GhostBed?
If you have purchased from GhostBed, you can submit your own review on RetailCoupons.com to share your experience with other shoppers. Your feedback helps customers make informed purchasing decisions.
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