Glarrymusic Reviews

Got my husband a guitar and amp as a gift. After waiting six days I received a children's toy jeep instead! I'm not making this up. They never answer emails and there's no UK phone number listed. Don't order from them.

I'd give zero stars if the system allowed it. Their communication is terrible. I ordered a keyboard and stand for ninety nine dollars using a payment service I've trusted for over fifteen years with no problems ever. It's convenient not having to enter card info every time. I used it for this order. They shipped the parcel without the street name even though the number and postal code were on it. Maybe Royal Mail would have found it but they used a carrier known for being unreliable. I contacted the carrier, provided the full address, then they said they lost the package and told me to call Glarry. I explained to them that I'd given the address and it was lost. They just kept saying I needed to fix the address. Frustrated, I told them again that the carrier lost it. They asked me to be patient and said they'd take full responsibility if it doesn't arrive. A month goes by. I contact them again and wait for a response. They tell me they're only offering partial refund.

I messed up when placing my order, but I sent them an email and they took care of everything right away with a complete refund. Impressive customer service!

Got an affordable electronic piano for my child who just started taking lessons. Shipping took a bit longer than I'd have liked, about 6 days, but the piano itself is perfectly good for a beginner student. It's not going to sound premium, but it works great for learning on.

I'm not sure why so many people had problems with this company because I had a great experience. They updated me constantly from start to finish with tracking info. My bass showed up in just three business days and looked perfect. It's a solid instrument for beginners.

I should've checked out the reviews on other platforms before ordering directly from Glarry. They took my payment but the item never arrived. I contacted them and they blamed the carrier. The carrier told me they sent it back to Glarry because they didn't deliver it. All Glarry offered was money back - I figured they'd want to keep my business and resend the product, but nope. I got my refund and moved on to another company that actually cares about their customers.

My husband surprised me with a piano for Christmas so I could learn with our son. Just one month in and the connection stopped working. We ordered from a third party on eBay who won't reply to us, so I reached out to Glarry as the maker but they refused to help. They won't even sell me replacement parts. I'm out over two hundred dollars with nowhere to turn.

I'm pretty sure their violin descriptions are completely made up. The wood isn't aged and it's definitely not finely crafted. The tuning peg holes were drilled carelessly and cracked on the way through. The pegs themselves are warped and won't hold a tune properly. The fine tuners don't even work right. Inside the case there was sawdust everywhere and I could see mill marks on the body. The paint lines around it look sloppy, the F holes were roughly cut (just sanded nicely to hide it), there's leftover glue at joints, plus dents and scratches on the back. Saw marks on the fingerboard too. That yellowish look they're trying to pass off as aged patina just looks like bad staining with rough sandpaper. You can tell most of this is cheap pine, not maple like they claim. The only decent parts are the strings, the backup set, and maybe the bow itself.

I lost two hundred twenty dollars on a faulty piano they delivered. There's no way to actually reach them by phone, just an email address they ignore. They won't respond to messages on social media either. Total scam.

I bought one of their bass models and one of the tuning machines is stuck. Plus the mounting nut in the headstock is stripped so it won't tighten down. After I tune it, the notes above the third fret all come out sharp, really sharp by the time you get to the twelfth fret. Fixing that would be a huge job. I let Glarry know and they asked me to shoot videos of the issues. I'm keeping it but nothing will get me to buy from them a second time. Their return policy is terrible.