GORUCK sells military-inspired backpacks, gear, and tactical equipment marketed for durability and everyday use. This page compiles verified customer ratings and reviews to help you understand what shoppers experience when ordering from GORUCK, from product quality to customer service responsiveness.
GORUCK Reviews
2.8
25 reviews
What Shoppers Say About GORUCK
Created with AI, based on recent reviews
GORUCK shoppers report severe and recurring customer service failures that overshadow the brand's military heritage and product reputation. Multiple customers experienced order cancellations without explanation, unresponsive support teams that ignored urgent communications about shipping errors, and inventory issues where staff provided vague timelines on restocking. One reviewer praised the company's ability to navigate shipping regulations and found their products solid, but positive feedback is sparse relative to complaints about unresponsive communication and lack of follow-up from customer service.
While some customers acknowledge that GORUCK products themselves meet quality standards, the purchasing experience is marked by frustration. Concerns include high pricing relative to service quality, ambiguous claims about American manufacturing when some products are made overseas, and a warranty system that may not deliver on promises. The polarized rating distribution suggests shoppers either have acceptable product experiences but poor service interactions, or they encounter obstacles at the purchase or support stage that poison their entire relationship with the brand.
Customer Reviews (25)
Sorted by: Most recentDaniel K.Apr 27, 2021
Got some I/O trainers on clearance and had to send them back. The whole process was fast and professional, both when I asked if I could return closeout shoes and when they handled the return. The shoes were actually nice quality but the lace holes rubbed my foot wrong. Really wish they'd worked out. I also bought a Rucker 3.0 and a thirty-pound weight. Both were fantastic quality. I even emailed them ahead of time asking if they'd have another color in stock soon and got a quick response. They were responsive to my questions and concerns and their gear is high quality.
Steven H.Apr 26, 2021
Expensive junk and terrible customer service here. You can't even call them, there's no phone option. I got a defective product and when I complained they blamed me for damaging it. Won't repair it, won't refund it, won't replace it. I'm done with this company forever.
Patrick W.May 2, 2020
Spent five hundred fifty dollars on equipment and was told delivery would take five to ten days. After nineteen days it's still on its way using economy mail, delayed partly by pandemic issues and partly by the postal service itself. With the amount I spent, they should offer free priority shipping or at least low cost options. I emailed customer support and there's no way to talk to a real person. They replied quickly but just said there wasn't anything they could do. Nobody tried to track it down, find out what was causing the delay, send a replacement, or call me to talk things through. These folks make quality products and I'll change my review if my order ever shows up, but right now I'm just rating them on how they handle shipping and support.
GORUCK Review FAQ
How is GORUCK's overall rating calculated?
GORUCK is rated 2.8 out of 5 based on 25 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all submitted star ratings, with roughly 40 percent one-star and 36 percent five-star reviews, creating a polarized distribution.
What do customers praise about GORUCK?
Positive reviewers report that GORUCK products are solid and meet stated standards. Some customers appreciate the company's ability to navigate international shipping logistics and border regulations. Shoppers who receive their orders without issues note satisfaction with the actual gear quality.
What are the main complaints about GORUCK?
The most common complaints center on customer service: multiple customers report order cancellations without explanation or notification, unresponsive support teams that ignore phone calls and emails, and failure to address shipping errors when addresses change. Additional concerns include high prices, vague inventory timelines, and uncertainty about whether products are truly American-made when some are manufactured overseas.
Do customers recommend GORUCK?
The highly polarized ratings suggest mixed recommendations. Customers who receive products without service issues are satisfied, but those encountering customer service problems or order cancellations report frustration and advise others to be cautious. The 40 percent one-star rating indicates significant barriers to a positive experience for a substantial portion of shoppers.
How can I leave a review of GORUCK on RetailCoupons.com?
Visit the GORUCK store page on RetailCoupons.com and click the review submission option. You can rate your experience from one to five stars and describe details about your purchase, product quality, shipping, and customer service. Base your review on your actual experience to help other shoppers make informed decisions.