Gracious Style sells home furnishings, décor, and event planning services. Read what 21 customers report about their shopping experience on RetailCoupons.com, where this store is rated 1.2 out of 5.
Gracious Style Reviews
1.2
21 reviews
What Shoppers Say About Gracious Style
Created with AI, based on recent reviews
Gracious Style is rated 1.2 out of 5 by 21 shoppers, and the overwhelming majority of reviews are highly negative. Customers report serious operational problems including orders that never arrive with tracking that stops updating, inability to contact the company through any channel, items shown on the website that are not actually in stock, and refund denials. Shoppers also describe receiving products of poor quality that do not match website images, and some report their reviews were rejected when they attempted to leave honest feedback. A very small number of reviews praise the company for event planning services, though this appears disconnected from the core retail operation that dominates the negative feedback.
The pattern of complaints suggests systemic issues with order fulfillment, inventory management, and customer service responsiveness. Multiple shoppers describe feeling scammed after providing payment for items that could not be shipped or receiving merchandise far below expectations. The lack of accessible customer support channels is a recurring complaint that prevents customers from resolving problems. Based on the volume and consistency of negative experiences, most shoppers would not recommend this retailer.
Customer Reviews (21)
Sorted by: Most recentJessica M.Sep 22, 2025
Been waiting over a month and the tracking info never updated past the shipping date. My order was over $200 and I'm well past when it should have arrived. Emails to the company bounce back. There's no way to contact them through their website, no phone number or contact form. Products look like they're being drop shipped from somewhere else. Plus my card got hit with three pending charges starting from when I placed the order.
Victoria H.Jun 19, 2025
Was really worried about organizing a surprise proposal thousands of miles away but everything went perfectly. The team handled all the details from booking a private boat trip at sunset to planning dinner afterwards. It all worked out great and we're engaged.
Daniel H.Mar 3, 2025
The website shows stuff they don't actually have. In my case it was a painting for $3,750 but they said no refunds. So they took my money for something they can't send out, then I had to beg them for the refund.
Michelle D.Dec 30, 2024
The flatware I got felt really cheap and way too light for real stainless steel. When I left a 2-star review they rejected it, suggesting I rewrite it. I submitted another one and they shot that down too. Neither review had anything offensive or inappropriate. Won't be giving them my money again.
Lisa N.Sep 23, 2024
Fake website. They grabbed my card info and that was it. Never got any updates about where my order was, and when I emailed asking they never responded.
Christopher V.Aug 20, 2024
Wish I could give zero stars. Gracious Style is anything but gracious and they're seriously delusional about their business practices. Stay away from this awful vendor. Customer service isn't something they do. Product pictures on the site don't match reality. Colors you order might not be what shows up. Returns require original packaging and you're paying shipping both ways. Even worse, if they don't accept the return they'll ship it back and charge you for that too. The worst sign is that they delete negative reviews from verified review sites. You won't be happy doing business here. Keep clear.
Kevin R.Aug 10, 2024
Really slow processing on this order. Placed it July 6th and wasn't told it would ship until August 2nd. When I called asking why three weeks passed with nothing, they said the same thing. The frame itself is nice but $75 plus a month waiting around is too much. Find somewhere faster unless you've got unlimited time and money.
Jennifer L.Jul 31, 2024
Really bad experience dealing with their service team. Don't waste your money with this vendor.
Margaret O.Feb 7, 2024
Their no cancellation policy is absolutely unreasonable. I placed an order and found out it wouldn't be ready for five months. No way that's acceptable, especially with a hard no cancel rule and no heads up about the extended wait time.
Rachel T.Jan 4, 2024
I regret not going with a different company for these bookcases. The order showed up completely messed up. Half the stuff in the box wasn't what I asked for, and I'm still missing items from what I actually ordered. Customer service only does email and they reply pretty fast, but all they say is generic stuff like 'thanks for waiting, we're looking into it' without any real answers. Two weeks later and I still have no idea if I'll ever get what I paid for. This place is not worth it.
Gracious Style Review FAQ
What is the overall rating for Gracious Style?
Gracious Style is rated 1.2 out of 5 based on 21 customer reviews. The vast majority of ratings are one star, with only a small percentage of five-star reviews.
What do customers say they like about Gracious Style?
A very small minority of reviewers praise the company for successfully executing event planning services, noting that staff handled complex details well. However, these positive reviews represent less than 10 percent of all feedback received.
What are the main complaints about Gracious Style?
The most frequent complaints involve non-delivery of orders despite payment, tracking information that stops updating, inability to contact customer service, items advertised on the website that are not in stock, poor product quality that does not match images, refusal to process refunds, and rejection of honest customer reviews.
Is Gracious Style trustworthy?
Based on RetailCoupons.com reviews, customers express significant trust concerns. Reports include payment taken without order fulfillment, unresponsive customer service, and denied refunds for items that were never delivered or that did not match descriptions.
Would shoppers recommend Gracious Style?
The overwhelming majority of reviews suggest shoppers would not recommend this retailer. Customers advise others to avoid the company due to the frequency and severity of reported problems with orders, communication, and refunds.