Grit Outdoors is an online retailer specializing in outdoor and sporting goods, including firearms ammunition, winter sports equipment, and protective gear. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you understand what customers actually experience when ordering from this retailer.
gritroutdoors.com Reviews
2.6
23 reviews
What Shoppers Say About gritroutdoors.com
Created with AI, based on recent reviews
Grit Outdoors has a significantly polarized customer base. While some shoppers report positive experiences, the majority of recent reviews describe serious problems including receiving used or counterfeit items instead of new products, orders arriving incomplete or with missing components, and unresponsive customer service. Common complaints include late shipments that miss promised delivery dates, refusal to process refunds or replacements, generic automated responses instead of genuine assistance, and high return shipping costs that customers must bear.
Shoppers also report issues with product accuracy, such as receiving reloaded ammunition instead of the ordered brand-new Winchester rounds, and describe difficulties navigating the returns process within the stated 30-day window. Several reviewers specifically mention lack of follow-up from the company and advise others to shop elsewhere or use platforms with buyer protection. The handful of satisfied customers appear to be the exception rather than the rule based on recent feedback patterns.
Customer Reviews (23)
Sorted by: Most recentRussell H.Apr 21, 2022
This store is flipping returned open box items on another marketplace to cover their losses on damaged merchandise instead of sending it back to the manufacturer. They're nickel and diming customers over minor damage. A small issue with one lace hook cost me forty-five extra dollars. Zero customer follow-up and they only care about moving inventory, not making people happy with their purchases. They're doing shady business and it's putting a bad name on the store. Got no response from them either.
Pamela J.Jan 14, 2022
Don't shop at Gritr Outdoors. Seriously. Their customer service is awful and it took forever to get anyone to pick up the phone or reply to emails about a return. I sent back a hat as a gift return and they charged me twenty six sixty for shipping. They make the buyer pay for return postage. All I got out of it was frustration, an unexpected charge, and a bad taste in my mouth. Find somewhere else to shop unless you're willing to eat their return costs.
Jennifer A.Apr 12, 2021
Pretty sure the boots I bought are fake. They say Corral on them but the sizing runs super off which has never happened with that brand before. They didn't even come in a real box. It's weird that they're replying a year and a half later. When I disputed with my credit card company, the guy claiming to be the owner basically let it slip that counterfeit products do slip through sometimes. If the deal seems too good to be true, it probably is.
gritroutdoors.com Review FAQ
How is Grit Outdoors rated overall?
Grit Outdoors is rated 2.6 out of 5 based on 23 customer reviews. The rating distribution shows significant polarization, with 57 percent of reviews being one star and 30 percent being five stars, indicating highly inconsistent customer experiences.
What are the main complaints shoppers mention?
The most common complaints involve receiving used or counterfeit items instead of new products, incomplete orders with missing components, late shipments missing promised delivery dates, and poor customer service responsiveness. Shoppers also report difficulty obtaining refunds or replacements and having to pay for return shipping out of pocket.
Are there any positive reviews?
Yes, approximately 30 percent of reviewers gave five-star ratings and 13 percent gave four-star ratings, suggesting some customers have had satisfactory experiences. However, recent reviews are predominantly negative, with the majority reporting serious fulfillment and service issues.
Do shoppers recommend Grit Outdoors?
Based on recent reviews, most dissatisfied customers explicitly advise others to avoid the retailer and shop elsewhere. Several mention using alternative platforms with buyer protection or choosing competitors. The one-star reviews significantly outnumber positive feedback.
What should I know about returns and refunds?
Multiple reviewers report difficulty getting returns processed within the stated 30-day window and note that Grit Outdoors does not cover return shipping costs. Customers have also described receiving generic responses rather than genuine assistance when attempting to initiate returns or resolve order issues.