Sgt Grit Marine Specialties offers Marine-themed apparel, accessories, and specialty items marketed toward military personnel and veterans. This page aggregates RetailCoupons.com shopper ratings and reviews to help you understand what customers report about their experiences with the store's products and service.
Sgt Grit Marine Specialties Reviews
1.2
24 reviews
What Shoppers Say About Sgt Grit Marine Specialties
Created with AI, based on recent reviews
Sgt Grit Marine Specialties receives overwhelmingly negative feedback, with 24 shoppers rating the store 1.2 out of 5. The dominant complaint across reviews centers on severe fulfillment and customer service failures: orders placed months ago remain unshipped, customer service phone lines do not function, and emails requesting updates go unanswered. Shoppers also report that products themselves are low quality, with thin materials, poor construction, and sizing issues on items like shirts and apparel. Multiple reviewers note frustration that products appear better in photos than in person.
Among the rare positive feedback, one shopper reported that after contacting the company directly about recent operational disruptions (physical location damage from storms), the company provided explanation and eventually delivered their order as promised. However, this single positive experience stands in sharp contrast to the overwhelming pattern of unresponsive customer service, unexplained delays extending weeks or months beyond stated timelines, and quality concerns that dominate shoppers' accounts.
Customer Reviews (24)
Sorted by: Most recentLawrence P.Mar 8, 2025
Placed an order on 12/21/24 and got part of it a few weeks later. Now it's mid-March and I'm still waiting for the rest. I've called multiple times and keep getting the runaround about back orders. I ordered duplicate ribbons and badges to attach to a Marine coat but it's too late now since it's spring. The customer service rep was really rude and said I could cancel the balance but I already got half of my stuff and it's been too long to send it back. This is no way to run a business and I'll never come back.
Robert J.Mar 4, 2025
Wow, I wish I'd read the reviews first too. How do they get to be associated with the Marine Corps at all. I ordered a walking cane on Feb 11th and I actually need it because I'm recovering from surgery, not as some decorative thing. It's now March 4th. Don't buy anything from them no matter how much you want the item. I'm trying to get my forty dollar refund now and still nobody is responding to emails.
David R.Feb 26, 2025
Should have looked at reviews first. Don't waste your cash here. I ordered on December 29th and only got one of my four items. When I tried to follow up, they didn't even bother responding. Hard to believe anyone from the Marines would run a business like this. The whole thing feels like a bad joke.
Kevin M.Feb 24, 2025
This deserves a zero. They took my payment and I haven't received anything. Can't call them because they don't accept calls anymore. Feels like I got ripped off. Ordered on Feb 3rd and haven't heard a word. Marines, protect your money and stay away.
Angela D.Jan 23, 2025
Regret not reading reviews first. Don't make this mistake. Two months in and I'm still waiting for half of my order to arrive. I even paid an extra thirty dollars for expedited shipping and when I asked if that could be refunded, they said no because part of my order already came. Not worth the hassle.
Jennifer M.Dec 18, 2024
My order from mid-November still hasn't arrived. It's been over a month and my packages are stuck somewhere in Los Angeles for a week now. This was supposed to be my Christmas shopping and I have nothing for my family. I'm filing a dispute with my credit card to get my money back. The company won't respond to emails and I can't find another way to reach them. Finding out this is China-based makes it even worse. I never would have ordered if I'd known that from the start.
Edward T.Nov 25, 2024
Placed an order on 11/13/2024 and haven't heard anything about it shipping. I've sent three emails with no responses. Calling doesn't work because there's no one answering. This is clearly a scam targeting veterans. I can't even find how to cancel and get my refund. Avoid this place at all costs.
Jason N.Nov 13, 2024
Awful product. Took more than two weeks to get my shirts. Complete waste of money. Don't buy this garbage. I'm returning it.
Michelle K.Nov 5, 2024
I wish I'd read the reviews before ordering. I've spent hundreds of dollars here over the years and was always happy. This time I ordered sweats and a puffy jacket with insignia and rank for a retired Marine with over 20 years of service. Total letdown. The stuff is made in third world countries, which is not what I used to get from them. I've tried emailing about a refund but they're ignoring me. This Marine deserves better than this from a company claiming to support the Corps.
Sgt Grit Marine Specialties Review FAQ
Why is Sgt Grit Marine Specialties rated so low?
The store's 1.2 rating reflects serious operational issues reported consistently across recent reviews. The primary concerns are prolonged shipping delays (orders unshipped weeks or months after purchase), non-functional customer service phone lines, and unanswered customer emails. Multiple shoppers also report that product quality does not match the appearance of items in photos, citing thin materials and poor construction on apparel.
Should I order from Sgt Grit Marine Specialties?
Based on 24 shopper reviews, the overwhelming majority report serious problems with order fulfillment and customer service responsiveness. Of the recent reviews tracked, 92 percent awarded one star. Only one recent review reported a positive outcome after direct contact with the company, which attributed delays to storm damage at their physical location. Most shoppers explicitly state they do not recommend the store and will not order again.
How are Sgt Grit Marine Specialties ratings calculated?
RetailCoupons.com displays the average star rating across all verified shopper reviews for the store. The 1.2 rating is computed from 24 individual reviews, with the distribution showing that 92 percent gave one star, 4 percent gave two stars, and 4 percent gave five stars.
What is the most common complaint about Sgt Grit Marine Specialties?
The recurring complaint across nearly all negative reviews is that orders are not shipped within promised timeframes. Shoppers report placing orders and waiting weeks or months without receiving their items, receiving no status updates despite repeated contact attempts, and being unable to reach customer service via phone or email. Several reviewers specifically note paying extra for expedited shipping options that were not honored.
How do I write a review for Sgt Grit Marine Specialties?
You can share your experience on RetailCoupons.com by submitting a review with a star rating and written account of your purchase and service experience. Your honest feedback helps other shoppers make informed decisions and provides the store with direct customer input about their strengths and areas needing improvement.
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