Sgt Grit Marine Specialties offers Marine-themed apparel, accessories, and specialty items marketed toward military personnel and veterans. This page aggregates RetailCoupons.com shopper ratings and reviews to help you understand what customers report about their experiences with the store's products and service.
Sgt Grit Marine Specialties Reviews
1.2
24 reviews
What Shoppers Say About Sgt Grit Marine Specialties
Created with AI, based on recent reviews
Sgt Grit Marine Specialties receives overwhelmingly negative feedback, with 24 shoppers rating the store 1.2 out of 5. The dominant complaint across reviews centers on severe fulfillment and customer service failures: orders placed months ago remain unshipped, customer service phone lines do not function, and emails requesting updates go unanswered. Shoppers also report that products themselves are low quality, with thin materials, poor construction, and sizing issues on items like shirts and apparel. Multiple reviewers note frustration that products appear better in photos than in person.
Among the rare positive feedback, one shopper reported that after contacting the company directly about recent operational disruptions (physical location damage from storms), the company provided explanation and eventually delivered their order as promised. However, this single positive experience stands in sharp contrast to the overwhelming pattern of unresponsive customer service, unexplained delays extending weeks or months beyond stated timelines, and quality concerns that dominate shoppers' accounts.
Customer Reviews (24)
Sorted by: Most recentMichael B.Mar 25, 2024
Used to order from this place pretty regularly but this last purchase is the end for me. The quality doesn't match the price tag. I paid eighty dollars for a polo that turned out to be completely polyester with a cheaply stitched patch. I'm responsible for return shipping costs. Everything I've ordered has been made overseas and that's a real problem. Semper Fi should mean something more.
Douglas H.Jan 15, 2024
Returned a jacket I got for Christmas 2023 that didn't fit. Asked for a larger size and mailed it through the post office with the paperwork my daughter included. My tracking confirms they got it. Two weeks have gone by and no new jacket, no refund, nothing. I've spent hours on hold but nobody answers. Emails go ignored including one through their website contact form. This is crazy and I'm still waiting.
Patricia H.Dec 15, 2023
Sent back a hat on 10/13/2023 because it didn't fit right. Customer service told me to return it and I did exactly that. They got it on 10/16/2023. Here we are in mid-December and still no refund. Nobody picks up the phone and email replies are all automated messages. I'm extremely frustrated and disappointed with how they're handling this.
Thomas B.Nov 23, 2023
Bought the Black and Red EGA Canvas Jacket and was really let down. First issue: no size chart on the website. I grabbed a 3XL like my work jacket but it barely closed and the sleeves were way too short. The so-called canvas felt more like thin denim. Most online stores throw in free shipping over $100 but they charged me nearly $17 for ground shipping that took 13 days. Then I had to pay to send it back. When the refund came, they didn't cover any of the shipping costs. All in all I spent thirty bucks just to try on a jacket that didn't fit and left me totally disappointed.
Sgt Grit Marine Specialties Review FAQ
Why is Sgt Grit Marine Specialties rated so low?
The store's 1.2 rating reflects serious operational issues reported consistently across recent reviews. The primary concerns are prolonged shipping delays (orders unshipped weeks or months after purchase), non-functional customer service phone lines, and unanswered customer emails. Multiple shoppers also report that product quality does not match the appearance of items in photos, citing thin materials and poor construction on apparel.
Should I order from Sgt Grit Marine Specialties?
Based on 24 shopper reviews, the overwhelming majority report serious problems with order fulfillment and customer service responsiveness. Of the recent reviews tracked, 92 percent awarded one star. Only one recent review reported a positive outcome after direct contact with the company, which attributed delays to storm damage at their physical location. Most shoppers explicitly state they do not recommend the store and will not order again.
How are Sgt Grit Marine Specialties ratings calculated?
RetailCoupons.com displays the average star rating across all verified shopper reviews for the store. The 1.2 rating is computed from 24 individual reviews, with the distribution showing that 92 percent gave one star, 4 percent gave two stars, and 4 percent gave five stars.
What is the most common complaint about Sgt Grit Marine Specialties?
The recurring complaint across nearly all negative reviews is that orders are not shipped within promised timeframes. Shoppers report placing orders and waiting weeks or months without receiving their items, receiving no status updates despite repeated contact attempts, and being unable to reach customer service via phone or email. Several reviewers specifically note paying extra for expedited shipping options that were not honored.
How do I write a review for Sgt Grit Marine Specialties?
You can share your experience on RetailCoupons.com by submitting a review with a star rating and written account of your purchase and service experience. Your honest feedback helps other shoppers make informed decisions and provides the store with direct customer input about their strengths and areas needing improvement.
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