GUESS Reviews

Unbelievably disappointed from a brand I've spent thousands with over the years. Ordered three items on New Year's Day and the tracking never updated. After weeks of going back and forth, they told me they lost my parcel. It's been two months and they still have my money while dragging out the refund process. Disgusting treatment from a company I've been faithful to, and all they do is send cookie cutter responses saying my refund is being processed without actually telling me anything useful. Just give me an actual date and return my money already!

Keep getting bombarded with marketing emails even though I've unsubscribed multiple times.

Placed my order in late November and still waiting as of early February. The refund situation here is a nightmare. I'm incredibly frustrated with how long this is taking. Over three months now with no refund for my order. I've contacted customer service multiple times and they're basically useless. They give vague answers and it's like trying to communicate with someone from another planet. Normal companies refund within two weeks but Guess is taking forever. I'm starting to think I'll be dead before I see that money again, and maybe my grandkids will finally get it. Still waiting and it's been awful.

Customer service is inconsistent, some people are rude while others are helpful. My shipment arrived with damaged items so I never really got what I paid for. Getting my refund was a long process. There's also been an order that went missing entirely and I'm stuck dealing with their strict return policy so I can't get refunded.

Customer service reps are hit or miss, some are rude and some are nice. My items showed up damaged during shipping so I didn't actually receive them in good condition. The refund took forever. I had another order that never showed up at all and I can't get my money back because of their return policy rules.

I placed an order near the end of November and almost two months later, still nothing. No package ever arrived, tracking never updated, and no refund either. The customer service team dodges responsibility and just gives useless responses. This is really misleading and unacceptable. I'd tell anyone to steer clear of this company.

Ordered a coat in early January and still haven't gotten it. Used their chat and called customer service multiple times and both experiences were terrible. Won't be ordering from them again.

Had a rough time trying to send back my items. The return logistics company they work with only has one location that's nowhere near me. Would be great if they partnered with other carriers or allowed local drop-off options instead.

Not happy with my Guess purse at all. I bought it two weeks ago and it's already falling apart. Paid over a hundred pounds for this and got zero quality.

Really let down by the quality of Guess products. The material literally started falling apart after one wearing. Definitely overpriced for what you get. It feels like a product that falls apart after a single use. I was expecting much more from this brand. I'll try to post pictures if I can.