GUESS is a fashion retailer offering clothing, accessories, and footwear across men's, women's, and children's categories. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers who have purchased directly from guess.com, helping prospective customers understand the shopping experience, including order fulfillment and customer service quality.
GUESS Reviews
2.6
21 reviews
What Shoppers Say About GUESS
Created with AI, based on recent reviews
GUESS receives polarized feedback from shoppers, with reviews splitting sharply between one-star and five-star ratings. The primary complaints center on severe fulfillment and logistics issues: customers report packages that never arrive, tracking that fails to update, and items lost in transit. Refund processes are consistently cited as lengthy and frustrating, with some shoppers waiting months without resolution. Customer service encounters are described as inconsistent and sometimes unresponsive, leaving customers feeling dismissed when issues arise. Additional frustrations include damaged items upon arrival and difficulty navigating return policies.
On the positive side, approximately 38 percent of shoppers give GUESS five-star ratings, suggesting that some customers have satisfactory experiences with the brand, though the specific reasons for their satisfaction are not detailed in available reviews. The stark divide in ratings indicates that while the brand maintains loyal customers, operational problems with order fulfillment, package handling, and customer support have created significant dissatisfaction among a substantial portion of recent shoppers.
Customer Reviews (21)
Sorted by: Most recentCameron H.Sep 24, 2025
Really disappointing. I'm getting flooded with emails even though I never signed up for anything and have tried to unsubscribe repeatedly. Their marketing team seriously needs to get it together.
Nicholas J.Aug 26, 2025
Found a watch I wanted to give my wife for her birthday on the Guess website. They advertise 15% off when you sign up for their newsletter. I did that and got a coupon code that doesn't work on anything. They even sent me a direct link to the watch with the supposed 15% discount and it still won't apply. Called support and the representative told me it should work fine, but nope. Sent an email to the support team and heard nothing back after more than 24 hours. Tried their chat feature and they promised an agent would help but nobody came through. Nothing works. Really let down by this site and the customer service they offer.
Tyler S.Jul 14, 2025
I need to express how frustrated and let down I am about my recent order. It came back to you without ever reaching me. I've been a repeat customer and successfully received orders at this same address before. This time I was told there was a problem with the address according to the carrier, which doesn't make sense since I didn't change anything. It seems like Guess made the mistake when processing my order. What's worse is when I called customer service, the representative I spoke with was completely unhelpful and unwilling to take any responsibility for the problem. He just abruptly ended the call. That's completely unacceptable from a company with Guess's reputation. They told me I have to wait for the item to come back to their warehouse before they'll issue a refund. This could take forever and I don't see why I should be penalized for their error.
Monica L.Feb 13, 2023
Got myself a bag and wallet from Guess at the end of January and it arrived in the middle of February. The team was quick and helpful whenever I needed to reach out. The items look exactly like the pictures and were packaged carefully. Definitely buying from them again.
Michelle R.Jul 29, 2022
Really satisfied with my order and the delivery was lightning quick. Appreciate it!
Sophie K.Mar 12, 2021
Guess makes fantastic products both when it comes to clothing and handbags. I'm absolutely hooked on their stuff.
Daniel W.Sep 28, 2020
This was my first time shopping at the Guess location in the mall. The staff went above and beyond with their customer service, which is saying something because I've never had that kind of experience at a Guess store before. I left really happy and I'll definitely be going back there.
Victoria P.Jun 19, 2020
Really impressed by how much their jewelry quality has improved. Plus their prices are pretty competitive right now!
Susan N.Feb 14, 2020
Solid company with clothing that's really good quality. I've purchased from them tons of times and haven't had any issues. The refund timeline can take a bit when you return something, but if you're patient your money shows up eventually. I'm honestly confused by all the negative reviews out there. I think this company is totally legit and reliable, and I'm always happy with what I buy.
Jennifer M.May 10, 2016
Ordered a bag last week and wow, I'm impressed. Shipping was super fast and everything came perfectly packaged and protected, zero customs fees or delays. I'll be honest, I was nervous after reading some reviews on here and other sites, so I sent three emails asking them to stop the shipment and cancel. Customer service got back to me within a day and explained the best thing to do was refuse the package when it arrived. But when it showed up, it was flawless and way more beautiful than the bags I've bought from their brick and mortar stores. Definitely recommending their online shop and I'll definitely be shopping there again. Thanks, Guess!
GUESS Review FAQ
What is GUESS's average rating on RetailCoupons.com?
GUESS is rated 2.6 out of 5 based on 21 customer reviews on RetailCoupons.com. The rating distribution is notably polarized, with 52 percent one-star reviews and 38 percent five-star reviews, while middle ratings are absent.
What are the most common complaints about GUESS?
The most frequent complaints involve order fulfillment problems, including packages that never arrive, tracking information that fails to update, and lost parcels. Customers also report extended refund delays lasting weeks or months, inconsistent customer service interactions, damaged items upon delivery, and difficulty obtaining refunds due to return policy restrictions.
Do customers recommend shopping at GUESS?
Reviews are divided. While some shoppers give five-star ratings, the majority of recent reviews express strong dissatisfaction and warn others to avoid the company. Shoppers who experienced lost packages, delayed refunds, or poor customer service explicitly discourage future purchases.
How long do refunds take at GUESS?
According to customer reviews, refund processing at GUESS takes significantly longer than expected. Multiple shoppers report waiting two to three months for refunds after returning or not receiving items, with some cases still unresolved. Customers describe the refund process as a drawn-out ordeal with vague communication from the company.
How should I write a review of GUESS on RetailCoupons.com?
Share details about your specific experience, including order date, delivery status, product condition upon arrival, and any interactions with customer service. Mention whether you received your items, how long shipping took, refund timelines, and whether issues were resolved satisfactorily. Honest accounts of both positive and negative experiences help other shoppers make informed decisions.
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