GUESS is a fashion retailer offering clothing, accessories, and footwear across men's, women's, and children's categories. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers who have purchased directly from guess.com, helping prospective customers understand the shopping experience, including order fulfillment and customer service quality.
GUESS Reviews
2.6
21 reviews
What Shoppers Say About GUESS
Created with AI, based on recent reviews
GUESS receives polarized feedback from shoppers, with reviews splitting sharply between one-star and five-star ratings. The primary complaints center on severe fulfillment and logistics issues: customers report packages that never arrive, tracking that fails to update, and items lost in transit. Refund processes are consistently cited as lengthy and frustrating, with some shoppers waiting months without resolution. Customer service encounters are described as inconsistent and sometimes unresponsive, leaving customers feeling dismissed when issues arise. Additional frustrations include damaged items upon arrival and difficulty navigating return policies.
On the positive side, approximately 38 percent of shoppers give GUESS five-star ratings, suggesting that some customers have satisfactory experiences with the brand, though the specific reasons for their satisfaction are not detailed in available reviews. The stark divide in ratings indicates that while the brand maintains loyal customers, operational problems with order fulfillment, package handling, and customer support have created significant dissatisfaction among a substantial portion of recent shoppers.
Customer Reviews (21)
Sorted by: Most recentGUESS Review FAQ
What is GUESS's average rating on RetailCoupons.com?
GUESS is rated 2.6 out of 5 based on 21 customer reviews on RetailCoupons.com. The rating distribution is notably polarized, with 52 percent one-star reviews and 38 percent five-star reviews, while middle ratings are absent.
What are the most common complaints about GUESS?
The most frequent complaints involve order fulfillment problems, including packages that never arrive, tracking information that fails to update, and lost parcels. Customers also report extended refund delays lasting weeks or months, inconsistent customer service interactions, damaged items upon delivery, and difficulty obtaining refunds due to return policy restrictions.
Do customers recommend shopping at GUESS?
Reviews are divided. While some shoppers give five-star ratings, the majority of recent reviews express strong dissatisfaction and warn others to avoid the company. Shoppers who experienced lost packages, delayed refunds, or poor customer service explicitly discourage future purchases.
How long do refunds take at GUESS?
According to customer reviews, refund processing at GUESS takes significantly longer than expected. Multiple shoppers report waiting two to three months for refunds after returning or not receiving items, with some cases still unresolved. Customers describe the refund process as a drawn-out ordeal with vague communication from the company.
How should I write a review of GUESS on RetailCoupons.com?
Share details about your specific experience, including order date, delivery status, product condition upon arrival, and any interactions with customer service. Mention whether you received your items, how long shipping took, refund timelines, and whether issues were resolved satisfactorily. Honest accounts of both positive and negative experiences help other shoppers make informed decisions.
Looking for GUESS coupons?
View GUESS Coupons
20 active codes right now. Save before you check out.