Hervia is an online retailer offering footwear and other merchandise. This page features customer ratings and reviews from shoppers who have purchased from hervia.com, helping prospective buyers understand the shopping experience and service quality before ordering.
Hervia Reviews
1.6
13 reviews
What Shoppers Say About Hervia
Created with AI, based on recent reviews
Hervia is rated 1.6 out of 5 by 13 shoppers, and the overwhelming majority of reviews are highly negative. Shoppers report serious operational issues including orders stuck in processing for extended periods, packages lost or redirected through multiple countries without resolution, refused refunds, and poor customer service that ignores inquiries and fails to confirm item receipt. Multiple reviewers also mention security concerns, with one reporting card information was compromised after the site redirected to herviashop.com.
The few positive aspects mentioned are limited, with a small percentage of shoppers rating the site highly, though their feedback is not detailed in recent reviews. Shoppers consistently advise against ordering from Hervia due to unreliable fulfillment, lack of return support, unresolved payment issues, and unresponsive customer service. The site appears to have significant operational challenges ranging from inventory management to order tracking and refund processing.
Customer Reviews (13)
Sorted by: Most recentJustin M.Dec 12, 2025
Watch out! The site redirects you to herviashop.com and my card information was compromised. Thankfully my bank blocked all the suspicious charges. This is definitely not the legitimate Hervia operation from Manchester.
Kevin R.Jan 18, 2024
Your order gets cancelled without warning. I'm still waiting for my payment to come back? It's been quite a while now.
Michelle C.Jan 12, 2024
This is the most irresponsible thing I've witnessed. I placed an order that got completely messed up and what I ordered ended up being shipped from England to Turkey to China and back to Turkey and then back to England. Now they can't locate such a small package and refuse to refund the $290. With management problems like this at such a small operation, you're going to struggle to move forward and lose customers.
Steven D.Jul 7, 2023
Hands down the worst shopping experience I've had. Ordered shoes and they claimed the stock was somewhere getting prepared for two weeks. They apparently don't handle returns, so you have to cover that cost yourself and manage it all. Their operations seem stuck in a previous era. I'd skip ordering from them.
Derek P.Jul 4, 2023
Customer service here is really poor. They ignore your questions and when you try to return something, they just disappear. There's no confirmation of receiving your items back and you don't get your money refunded.
William H.Mar 27, 2023
I don't trust this company at all. Almost two weeks have passed since I bought something and my order is still showing as being processed. They say they misplaced stock while relocating but found two out of my three items. They promised express shipping on those items and said they'd refund the missing one, but nothing's been sent and no refund has shown up. They don't answer emails, their contact form goes nowhere, and their phone line is hardly ever on or answered. I'm thinking about reporting them to UK trading standards. If you're considering ordering from here, I'd really think twice based on what I've been dealing with.
Antonio G.Jan 31, 2023
I don't get what some people are complaining about. My shopping experience went really well. Delivery was quick, the products were great, and nothing went wrong. Props to Hervia!
Marcus L.Feb 23, 2022
Avoid this company! The customer service is terrible and responses take forever.
Victor S.Jul 26, 2021
I can't figure out why Hervia offers free shipping worldwide but charges UK customers extra. And then their shipping and handling costs are ridiculous with incredibly slow delivery within their own country? Do you work with UK customs in a way that hurts people paying VAT and taxes that fund your business?
Hervia Review FAQ
How is Hervia's average rating calculated?
Hervia's rating of 1.6 out of 5 is calculated from 13 verified customer reviews. The current distribution shows 85 percent one-star ratings, with 15 percent five-star ratings and no ratings in between.
What are the most common complaints about Hervia?
Recurring complaints include orders stuck in processing for weeks without shipment, packages lost during transit across multiple countries, refusal to process refunds even after items are not located, lack of return support, unresponsive customer service, and security concerns regarding potential card information compromise.
Do shoppers recommend ordering from Hervia?
Based on recent reviews, the vast majority of shoppers explicitly advise against ordering from Hervia. Reviewers describe it as having poor operations, unreliable fulfillment, and inadequate customer service. Multiple shoppers state they would skip ordering from this retailer in the future.
What should I do if my Hervia order is stuck in processing?
If your order is stuck in processing, try contacting customer service immediately, though reviewers note that Hervia's customer service is often unresponsive. Keep documentation of all communications. If funds were charged but the order is not fulfilled within a reasonable timeframe, consider contacting your payment provider or bank for assistance.
How does Hervia handle returns and refunds?
According to shopper reviews, Hervia does not handle returns and requires customers to cover all return shipping costs themselves. Reviewers report that even when returning items, the company does not confirm receipt and frequently fails to process refunds. This lack of return support is a major source of customer dissatisfaction.