Hervia is an online retailer offering footwear and other merchandise. This page features customer ratings and reviews from shoppers who have purchased from hervia.com, helping prospective buyers understand the shopping experience and service quality before ordering.
Hervia Reviews
1.6
13 reviews
What Shoppers Say About Hervia
Created with AI, based on recent reviews
Hervia is rated 1.6 out of 5 by 13 shoppers, and the overwhelming majority of reviews are highly negative. Shoppers report serious operational issues including orders stuck in processing for extended periods, packages lost or redirected through multiple countries without resolution, refused refunds, and poor customer service that ignores inquiries and fails to confirm item receipt. Multiple reviewers also mention security concerns, with one reporting card information was compromised after the site redirected to herviashop.com.
The few positive aspects mentioned are limited, with a small percentage of shoppers rating the site highly, though their feedback is not detailed in recent reviews. Shoppers consistently advise against ordering from Hervia due to unreliable fulfillment, lack of return support, unresolved payment issues, and unresponsive customer service. The site appears to have significant operational challenges ranging from inventory management to order tracking and refund processing.
Customer Reviews (13)
Sorted by: Most recentEdward J.May 14, 2021
No actual money refunds!! If you're shopping from outside the UK, check their return policy before buying because they only offer store credit for six months on returns. Shop somewhere else instead.
Sandra T.Jul 7, 2020
I placed an order for a hat on Sunday and paid extra for rush shipping since I needed it for a birthday gift. Expected it to leave on Monday but heard nothing. By Tuesday afternoon still no update, so I emailed to check on my order. That's when they told me it was out of stock. It's crazy that you can buy something on their website when they don't actually have it in their inventory. I only found out because I reached out myself, not because they bothered to call or email me about the problem. Their customer service is terrible and they only care about taking your money. I won't be ordering from them again. I'm really let down since I'd already promised my niece I was getting this for her.
Hervia Review FAQ
How is Hervia's average rating calculated?
Hervia's rating of 1.6 out of 5 is calculated from 13 verified customer reviews. The current distribution shows 85 percent one-star ratings, with 15 percent five-star ratings and no ratings in between.
What are the most common complaints about Hervia?
Recurring complaints include orders stuck in processing for weeks without shipment, packages lost during transit across multiple countries, refusal to process refunds even after items are not located, lack of return support, unresponsive customer service, and security concerns regarding potential card information compromise.
Do shoppers recommend ordering from Hervia?
Based on recent reviews, the vast majority of shoppers explicitly advise against ordering from Hervia. Reviewers describe it as having poor operations, unreliable fulfillment, and inadequate customer service. Multiple shoppers state they would skip ordering from this retailer in the future.
What should I do if my Hervia order is stuck in processing?
If your order is stuck in processing, try contacting customer service immediately, though reviewers note that Hervia's customer service is often unresponsive. Keep documentation of all communications. If funds were charged but the order is not fulfilled within a reasonable timeframe, consider contacting your payment provider or bank for assistance.
How does Hervia handle returns and refunds?
According to shopper reviews, Hervia does not handle returns and requires customers to cover all return shipping costs themselves. Reviewers report that even when returning items, the company does not confirm receipt and frequently fails to process refunds. This lack of return support is a major source of customer dissatisfaction.