Hiya is a call filtering and spam-blocking service designed to help users manage unwanted calls and protect their phone numbers' reputation. This page aggregates independent customer reviews and ratings to help you understand what actual users experience with Hiya's features, customer support, and overall value.
Hiya Reviews
1.3
12 reviews
What Shoppers Say About Hiya
Created with AI, based on recent reviews
Hiya is rated 1.3 out of 5 by 12 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers report that the service fails at its core function of blocking spam calls, with many noting that built-in phone filtering works better. The most damaging complaints involve Hiya's spam classification system itself: legitimate businesses and charities report being flagged as spam or fraud, which blocks their outgoing calls and damages their reputation, while Hiya allegedly offers expensive solutions to problems it created. Customers also cite non-responsive customer service, with some reporting ten to twelve unanswered emails and no phone support available.
A small fraction of reviewers (8 percent) appear satisfied, but the overwhelming consensus is that Hiya represents poor value. Complaints span multiple countries, including the US, Australia, and New Zealand, suggesting the issue is systemic rather than isolated. Users consistently recommend relying on native phone filtering features instead, and several characterize the company's practices as predatory or fraudulent, particularly the model of blocking numbers then selling remediation services at premium rates.
Customer Reviews (12)
Sorted by: Most recentSteve K.Sep 27, 2024
This is basically Samsung's built-in call blocker. It catches about 90% of junk calls, though some still get through. I'd say it works better than most other call blocking options out there.
Hiya Review FAQ
What is Hiya's average rating and how many reviews does it have?
Hiya is rated 1.3 out of 5 based on 12 customer reviews on RetailCoupons.com. The rating distribution shows that 92 percent of reviews are one-star, with only 8 percent being five-star, indicating highly polarized customer sentiment.
What are the most common complaints about Hiya?
Reviewers most frequently report that the service fails to block spam calls effectively, with many suggesting native phone features work better. A second major complaint involves Hiya's spam classification system incorrectly flagging legitimate businesses and nonprofits as spam or fraud, then offering expensive solutions. Poor customer service is also cited repeatedly, with customers reporting unanswered emails and no accessible phone support.
Do customers report that Hiya blocks their own outgoing calls?
Yes, multiple reviewers describe being blocked by Hiya's system themselves. Legitimate businesses, charities, and professionals report that Hiya has flagged their phone numbers as suspected spam or fraud, which prevents their calls from reaching customers and damages their business reputation. Some customers report these blocks persist even after paying for branded call features.
Is Hiya's customer service responsive?
No, according to reviews. Multiple customers report sending between ten and twelve emails with no meaningful response beyond automated replies promising two-day turnarounds. Reviewers also note there is no accessible phone support, making it difficult to reach a person to resolve issues.
Would RetailCoupons.com shoppers recommend Hiya?
Based on current reviews, the overwhelming majority would not recommend Hiya. Reviewers suggest that users rely instead on built-in phone filtering features available on most modern phones, which they describe as more effective and free.