Hurom manufactures cold-press juicers and related kitchen equipment. This page aggregates customer ratings and reviews for Hurom products and services to help shoppers understand the real-world experience of buying directly from the company.
Hurom Reviews
1.2
13 reviews
What Shoppers Say About Hurom
Created with AI, based on recent reviews
Hurom juicers receive overwhelmingly negative feedback from shoppers, with 1.2 out of 5 by 13 reviewers. The primary complaints center on customer service failures: unresponsive support teams, warranty denials despite valid claims, and lack of communication when issues arise. Shoppers report broken or failed juicers within months of purchase, unavailable replacement parts on the company website, and difficulty obtaining the delivery codes needed to receive orders. Additional frustrations include unreliable shipping partnerships and pricing inconsistencies across regions.
While a small number of reviewers acknowledge that the juicers themselves function adequately when working properly, this does not offset widespread dissatisfaction with the overall experience. Shoppers consistently recommend avoiding direct purchases from Hurom.com due to poor support and suggest exploring alternative retailers or brands. The company's inability or unwillingness to resolve warranty claims and respond to customer inquiries emerges as the dominant source of frustration across reviews.
Customer Reviews (13)
Sorted by: Most recentSofia R.Apr 3, 2023
Don't go with this brand. I used to love them and owned several models over the years, but last year I splurged on the newest one. Terrible decision. From day one it didn't work right. The pulp output is way too much to drink without feeling like you're choking on it, and you constantly need a strainer even though I'm not expecting pure juice. The main processing bowl doesn't seal properly on the outside, so fruit and veggie pieces fall into gaps and stick there, making it nearly impossible to clean and dry. Their customer support made it worse. I spent 6 months and 27 separate emails just to get them to let me pay for a replacement part, then they wanted me to cover shipping costs to send the heavy machine back so they could check what's broken. I can't recommend this brand anymore. Both the juicer quality and customer service fell way short of what a company like this should offer.
Derek S.Apr 16, 2022
Their customer service team really needs training. Before they'll let you send in a broken machine, they make you waste your time trying random troubleshooting steps at home that don't work. You'd think you were paying them to be technicians instead of the ones actually fixing your device. I wish I'd known how unprofessional this process would be before recommending them to so many people I know. That's embarrassing now.
Rachel K.Feb 20, 2022
This company misleads customers and shouldn't be trusted. I tried to buy their newest cold press juicer and couldn't get any help whatsoever. Hurom creates separate websites for each country but staffs them with nobody. Everything gets routed overseas for customer support. Their New Zealand site claimed the juicer would ship from the local warehouse in Auckland, but it turned out they were actually shipping from Australia instead. That's straight up false advertising.
Hurom Review FAQ
How is Hurom's rating calculated?
Hurom is rated 1.2 out of 5 stars based on 13 verified customer reviews collected on RetailCoupons.com. The rating reflects all submitted reviews without filtering or weighting.
What do shoppers praise about Hurom?
The limited positive feedback focuses on the juicers' ability to function effectively when operational. However, praise is minimal relative to complaints about customer service, warranty handling, and product durability.
What are the main complaints about Hurom?
Shoppers most frequently report unresponsive customer service, warranty denials even when products fail early, unavailable replacement parts, and problems with the company's shipping process. Motor failures within months of purchase and weeks-long delays between customer service responses are also common issues.
Do shoppers recommend buying from Hurom.com?
No. Reviewers consistently advise against purchasing directly from Hurom's website, citing poor customer support and difficult return or warranty experiences. Some suggest exploring other retailers or alternative juicer brands.
How can I write a Hurom review?
If you have purchased a Hurom product, you can submit your own review on RetailCoupons.com to share your experience with other shoppers. Reviews help the community make informed buying decisions and provide feedback to retailers.
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