Instacart is a grocery delivery service that allows Canadians to order items from partner stores for home delivery. This page features customer ratings and reviews for Instacart Canada, helping shoppers understand the real experiences of other users before placing an order.
Instacart Reviews
2.0
22 reviews
What Shoppers Say About Instacart
Created with AI, based on recent reviews
Instacart Canada has earned a 2.0 out of 5 rating from 22 shoppers, with the majority expressing serious concerns about the service. The most common complaints center on misleading or unexpected charges, including discrepancies between advertised and actual fees, unauthorized subscription enrollments, and difficulty obtaining refunds. Shoppers also report issues with incomplete orders, problematic delivery experiences (late arrivals, items left unattended), unresponsive customer support, and concerns about fraudulent activity by some shoppers on the platform without adequate company intervention.
A minority of reviewers appear satisfied with the service, but they represent a small fraction of feedback. The recurring theme across negative reviews is frustration with pricing transparency, subscription policies, and the company's responsiveness to customer complaints. Shoppers consistently describe feeling misled or poorly treated when attempting to resolve issues through support channels.
Customer Reviews (22)
Sorted by: Most recentLinda V.Nov 1, 2024
I've been a customer for three years and would definitely recommend them. Any issues that pop up get fixed fast.
Sarah K.Apr 6, 2020
I'm honestly confused why this company gets such poor ratings. They've been amazing for us. We've placed two orders now to different addresses and both times everything went great. The shoppers kept us in the loop right away whenever items weren't available or when they had suggestions for swaps. We got to approve or reject their ideas in real time. Really impressive service. Even if mistakes happened like other folks mention, I'd still be grateful to have someone handle our shopping during these uncertain times. Thanks Instacart Canada, my family couldn't be happier.
Instacart Review FAQ
How is Instacart's rating calculated?
The 2.0 out of 5 rating is based on 22 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all submitted reviews, with both positive and negative experiences factored into the final score.
What do shoppers praise most about Instacart Canada?
Based on available reviews, positive feedback is limited. Some shoppers indicate satisfaction with repeated use, suggesting the service can work reliably in certain circumstances. However, positive comments are significantly outnumbered by complaints.
What are the most common complaints about Instacart Canada?
The primary complaints involve pricing issues (advertised fees that don't match actual charges, unexpected subscription fees), incomplete orders with long refund processing times, delivery problems (late arrivals, items left unattended without proper notification), unresponsive customer support, and concerns about fraudulent shoppers on the platform.
Do shoppers recommend using Instacart Canada?
The majority of reviewers do not recommend the service. Many explicitly state they will not use Instacart again and suggest customers look for alternative grocery delivery options. Negative experiences with billing practices and customer service are the primary reasons for non-recommendation.
How can I write a review of Instacart Canada?
You can submit your own experience with Instacart Canada on RetailCoupons.com to help other shoppers make informed decisions. Share details about pricing, delivery quality, product availability, and customer service to provide useful feedback for the community.
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