iRobot Reviews

My i5+ has stopped doing its job properly. The dustbin isn't emptying and the dirt collection is all over the place. Tech support won't help unless I provide my original receipt, even though they already have the serial number and purchase date on file. It's basically just an expensive paperweight now. The service I got was awful and I wouldn't tell anyone to buy from them.

Please don't fall for the brand name hype and buy an iRobot product. I wish I'd looked at the online communities first instead of trusting the Roomba name, which I thought meant quality. Sure, they probably respond nicely to public complaints, but they'll find every way possible to avoid actually helping you when you need support. Just avoid them entirely.

Purchased the Max10 Combo in July to replace my dependable four-year-old Roomba, and it's been nothing but trouble. This is a poorly engineered piece of equipment. I can't move house maps over from my old robot, the software keeps crashing, features barely work, it needs constant supervision to finish a job, and parts have already started breaking. Customer service is just as bad as the product itself. Both the robot and dock are now in the trash. Stay far away from this product.

The app keeps glitching and crashing. Cleaning performance is disappointing. The device needs to be restarted constantly. Most of the time it just won't work. When it actually does run, its movements are unpredictable and erratic.

Dealing with their warranty claims has been a nightmare. They'll deny coverage for made-up reasons, and their mopping robots are full of defects. Thousands of people worldwide have posted the same complaints online. The mops leak right out of the box, they send you seal kits after a few months to address the leaking, then turn around and blame you for the leaks so they don't have to honor the warranty. It's clear they know their products are faulty and they're just trying to save money. Don't bother with this company or anything they make.

I've tried reaching out multiple times through direct messages and emails without getting any real answers. Instead of helping, they delete customer posts and comments on social media without offering any actual solutions. The support team doesn't respond to our messages or fix the issues we're reporting.

Purchased the i4 last year and the plastic around the charging connector melted. The company replaced it without issue, but six months later the same problem happened again. When I called back, they refused to send another replacement and told me to buy a new unit, claiming my warranty had already expired on a base that was barely used. Competitors like Shark offer much better protection on their products.

This robot rarely gets used because it's so unreliable. You end up having to watch it constantly to make sure it finishes a cleaning job, which defeats the whole purpose. You'd be better off just using an old-fashioned vacuum and mop.

These machines just don't perform like they're supposed to, and when you try to get help from their customer service team, they're unhelpful and honestly pretty rude about it.

I've gone through three of their vacuums and their business strategy is pretty clear: sell you the robot, stop making replacement parts, then offer you a two-hundred-dollar credit so you'll trade in your two-thousand-dollar vacuum for their next model. They use cheap parts that wear out way too fast from normal indoor use, including the wheels. How does rubber on wheels wear out faster than rubber on car tires? The quality has really dropped because they're using subpar materials. The brushes and rollers fall apart from just picking up hair, and they're not worth replacing. I'd tell anyone to save their money and their time by not buying from them.