JerkySubscription.com offers a monthly subscription service delivering various jerky brands and flavors to customers. This page aggregates customer ratings and reviews to help prospective subscribers understand what current and former customers experience with the service, from product quality to billing and customer support.
JerkySubscription.com Reviews
2.6
20 reviews
What Shoppers Say About JerkySubscription.com
Created with AI, based on recent reviews
JerlySubscription.com receives deeply polarized reviews, with shoppers either highly satisfied or extremely frustrated. Positive reviewers praise the quality and variety of jerky selections, with some reporting fast delivery and excitement about discovering new flavors. However, a majority of negative reviews center on severe customer service failures, particularly around subscription cancellations: customers report being unable to reach the company, having charges continue despite cancellation attempts, and receiving no responses to inquiries. Additional complaints include product quality issues (off-tasting jerky, mold development during shipping), misleading claims about product exclusivity, and lack of proper shipping warnings or refrigeration instructions.
The stark divide in ratings (50 percent one-star, 35 percent five-star) suggests the subscription service delivers on product appeal when things go smoothly, but operational and customer service problems are severe enough to drive away a significant portion of customers. Recurring themes of unresponsiveness and billing difficulties represent serious red flags for potential subscribers considering a commitment to recurring charges.
Customer Reviews (20)
Sorted by: Most recentLauren E.May 1, 2024
DO NOT ORDER. THEY WILL CHARGE YOUR CARD AND MAKE IT IMPOSSIBLE TO CANCEL YOUR MEMBERSHIP.
Jason V.Jun 9, 2022
Spent three days trying to cancel my subscription through every method available. Three days of attempts to get in touch with anyone at this company. Three days with absolutely zero response. They don't have functioning customer service. I'm about to call my bank to cancel the payment since the order still hasn't shipped and they've completely ignored my cancel requests. This place is a complete mess.
Tyler K.Jan 31, 2020
Put in my order on a Monday morning and got my box by Wednesday. Ripped open the first bag, which was the Orange Teriyaki Wicked Cuts, and ate the whole thing in like five minutes. Absolutely loved it. Really excited to try everything else in the box and see what other flavors are out there that I haven't gotten to experience yet.
Gregory S.Jan 11, 2020
Great subscription to be part of. I've really enjoyed getting different varieties and brands throughout each month. My brother in law gave me this as a gift and I'm hooked.
Jennifer P.Jan 4, 2020
Awful customer service experience. Got my first of three monthly boxes right before Christmas. One of the bags tasted really off, like genuinely bad. I eat a lot of jerky and just couldn't finish it. Two of the other bags had products I can buy at Walmart. I was told these were special items you couldn't find anywhere else. Wrong. I sent an email about it and got no reply. Posted about my concerns on their social media a few times and my comments kept getting taken down. Emailed again and got back a short response like they didn't even read what I said. Reached out once more. Turns out they blocked me from their page because they said I was attacking them. I wasn't bashing anyone, I just explained what happened and pointed out they weren't responding. I asked them if this is how they handle unhappy customers by just making the problem disappear. Doubt I'll hear back. Not going near this company ever again.
Hannah C.Dec 20, 2019
Shipped December 3rd and I got it on the 16th. By December 20th, the jerky had developed mold. I was planning to give it to my husband for Christmas. If this stuff needed to be refrigerated, they should have put a warning on the package or something. Would not recommend. Will never order from this place again.
Stephanie G.Dec 17, 2019
Can't really judge the jerky quality yet, but I'm really upset about how badly my shipment was handled. I specifically asked for it to arrive during the holiday season as a surprise, and it showed up a full week before that. I had to scramble and contact multiple people trying to get the package stopped so the recipient wouldn't see it early. Meanwhile, I was dealing with stress from surgery scheduled for the next day. When I complained to customer service, they basically said oops, some holiday packages got shipped out by mistake. That's not acceptable. They didn't even try to make it right or apologize properly. This whole thing was supposed to be a nice, stress free gift giving experience, and instead it turned into a nightmare. Probably won't order from them again.
Brandon H.Dec 16, 2019
Honestly, this is the best jerky I've had in a long time. Great quality for the price too.
Sandra R.Dec 6, 2019
SENT YOU AN EMAIL SEVEN DAYS AGO ABOUT MY SUBSCRIPTION AND MY ORDER. NEVER HEARD BACK. YOUR CUSTOMER SERVICE IS AWFUL.
JerkySubscription.com Review FAQ
What is the overall rating for JerkySubscription.com?
JerkySubscription.com is rated 2.6 out of 5 based on 20 customer reviews. The ratings are highly polarized: 50 percent give one star, 35 percent give five stars, 10 percent give two stars, and 5 percent give three stars.
What do customers praise about JerkySubscription.com?
Satisfied customers highlight the quality and variety of jerky selections, with reviewers reporting excitement about trying new flavors and brands each month. Some mention fast delivery times and enjoying the gift subscription experience. Customers who had positive experiences with their orders describe the jerky itself as excellent.
What are the main complaints about JerkySubscription.com?
The most serious complaints involve customer service and billing issues. Customers report extreme difficulty canceling subscriptions, with some spending days trying to reach the company with zero response. Additional complaints include continued billing after cancellation attempts, products arriving with mold or off-flavors, misleading claims about product exclusivity, and lack of proper shipping warnings or refrigeration instructions.
Would reviewers recommend JerkySubscription.com?
Recommendations are sharply divided. Five-star reviewers express enthusiasm and suggest they would continue their subscriptions. One-star reviewers explicitly state they would not recommend the service and will not order again, with some indicating they plan to contact their banks to dispute charges.
Should I be concerned about canceling a subscription?
Yes, cancellation appears to be a significant concern based on reviews. Multiple customers report being unable to cancel their memberships despite multiple attempts over several days, with no company response. If you subscribe, understand the cancellation process and your company's policies before committing to recurring charges.