JustFab is an online footwear and fashion retailer known for shoes, boots, and accessories. This page features customer ratings and reviews for JustFab.com to help shoppers understand what to expect from the brand, including feedback on pricing, product quality, shipping, returns, and customer service.
JustFab US Reviews
4.2
20 reviews
What Shoppers Say About JustFab US
Created with AI, based on recent reviews
JustFab shoppers are sharply divided. Positive reviews highlight the appeal of first-time buyer deals and introductory offers, with some customers expressing intent to return if promotions continue. However, numerous one-star reviews describe serious issues with the VIP rewards subscription program, including unauthorized recurring charges of $50 per month, difficulty canceling memberships, unresponsive customer service with non-functional phone lines, and refunds pending for months. Customers report that charges continue long after canceling accounts and that attempts to contact the company through phone, chat, or online channels are often futile.
The most frequent complaint centers on billing problems and customer service accessibility. Multiple reviewers describe feeling that the company deliberately withholds refunds or charges accounts without proper authorization. The contrast between the positive initial purchase experience and the negative ongoing subscription and service issues suggests problems emerge after the introductory phase.
Customer Reviews (20)
Sorted by: Most recentSusan L.Jul 31, 2025
Been shopping at JustFab and JustFab kids for about five years now and I'm always impressed. Quality is consistently good and everything fits as expected. The kids collection is fantastic with tons of options. I've bought outfits for my four grandkids and they're always excited to wear and show off what they got from JustFab.
Gloria E.Apr 16, 2025
The quality and pricing are both really solid. One issue though was getting charged for fees I never agreed to, which made my item end up costing way more than the sale price advertised.
Patricia M.Jan 16, 2025
Had a great time ordering again. I got the taupe pair and decided to pick up black this time, going down half a size.
Diana P.Dec 27, 2024
There are so many cool options to choose from here. Shoes, bags, and accessories for basically any occasion are available. I've recommended it to friends.
Robert J.Dec 8, 2024
These shoes are so nice and feel great to wear. The pricing is really fair. I'm happy shopping here. The sales and markdowns are a huge bonus.
Margaret C.Dec 7, 2024
Had someone named Ronnie help me over the phone and he was absolutely wonderful. He took the time to walk me through how the VIP credits work even though I was struggling to understand. He was so patient and kind the whole time. Really appreciate the help.
Michelle R.Dec 6, 2024
Really fun and straightforward to shop here. Definitely planning to come back for more. My friend tried on the boots I got and they're clearly made really well. Yesterday they didn't have my size available, but I got a notification today that they restocked. I ordered right away and should have them by Christmas.
JustFab US Review FAQ
What is the overall rating for JustFab?
JustFab is rated 4.2 out of 5 based on 20 customer reviews on RetailCoupons.com. However, the ratings show a sharp division: 80 percent of reviews are five-star ratings praising introductory offers, while 20 percent are one-star reviews citing billing and customer service problems.
What do customers like most about JustFab?
Customers consistently praise the first-time buyer deals and promotional offers. Reviewers mention that the initial purchase incentives are impressive enough to encourage repeat shopping, provided the company continues to run similar promotions.
What are the main complaints about JustFab?
The most serious recurring complaints involve the VIP rewards subscription program, including unauthorized recurring charges of $50 per month, difficulty canceling memberships, and refunds taking months to process. Customers also report that customer service is largely inaccessible, with non-functional phone numbers and unresponsive chat and online support channels.
Do shoppers recommend JustFab?
Recommendations are conditional and inconsistent. Customers who have had positive initial purchase experiences indicate they would return for future deals. However, those who encountered subscription billing issues or refund delays express strong dissatisfaction and do not recommend the company.
How can I write a review for JustFab on RetailCoupons.com?
After making a purchase at JustFab, you can share your experience on RetailCoupons.com by submitting a detailed review that includes your rating (one to five stars) and comments about product quality, pricing, shipping, returns, and customer service. Honest feedback helps other shoppers make informed decisions.
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