Karllagerfeldparis Reviews

I visited the store in Palm Beach and had an outstanding experience. Yasmin and Jamie greeted me right away and helped me find everything I needed in my size. They were incredibly kind and made sure I was happy with my selections. They wrapped everything nicely and even threw in garment bags. Both of them are great assets to your team.

Just got my gorgeous bag and I'm thrilled! I messaged customer support asking about tracking and they answered super quickly with details about who'd be delivering to me in the UK and when I'd get the tracking number. The very next day I had my FedEx tracking info, and the bag arrived yesterday. Really happy with both the quality and the customer service. Thank you!

I'd give zero stars if the system allowed it - and this isn't about the clothing. I've ordered twice and both times my order sat for an extremely long time before shipping. For a brand positioning itself as luxury, the treatment is disappointing. I contacted customer service twice asking where my packages were. The first time I was nice about it, the second time I realized they were the problem, not me. They never even responded to my second inquiry - I only found out it shipped when I got a tracking notification. The items were there the whole time, they just didn't bother to ship or communicate until I pushed them. This has really put me off, and I won't be ordering from them anymore, which is unfortunate because I actually like what I received. Someone in their shipping department needs serious consequences for this. They've lost a customer who would have spent a lot of money with them.

Disappointing support from what's supposed to be a luxury brand. I emailed about a leather jacket with water stains and sent detailed photos along with product info. It took months and several reminders just to get a generic care guide back - with a disclaimer saying they take no responsibility. What bothered me most: the online store team handled it and had no access to past product records, responses came at weird hours which made me wonder if they were AI-written, and I never saw evidence that an actual leather expert looked at my case. For a brand at this level, I expected professional, accountable service. Instead I got automation, excuses, and nobody willing to own the issue.

Really bad customer service. I accidentally ordered the same item twice because of a website glitch and called customer service within five minutes. They wouldn't cancel it and told me I'd have to return it, promising they'd waive the six dollar return fee. I followed their instructions perfectly, but when the refund came through, I was short fifteen dollars. This is the worst support I've gotten anywhere - other companies handle these situations so much better.

I ordered a handbag directly from the website as a birthday present for a friend who picked it out herself. When it showed up, the security tag was still attached, making it impossible to use. I reached out to customer service several times explaining I'm leaving the country soon and can't return it. They weren't helpful at all - just kept repeating the same two options: drive to a store an hour away and spend around one hundred fifty dollars on transportation, or ship it back, which I'd already explained I couldn't do because the gift needed to travel with me. I asked if they could just send me a removal tool, which you can buy on Amazon for a few bucks. They refused. No flexibility, no understanding. They said someone from corporate would call me back - that never happened. No emails, no follow-up, nothing. Now I'm stuck with an unusable gift and I'm leaving in a few days. This has been really frustrating and embarrassing. As someone who's shopped with them before, I expected a lot more from a luxury brand, but their support team clearly doesn't care about making things right.

Watch out, this isn't the real karl.com. Be careful with this site - it's a scam.

Would love this place if I'd actually gotten everything. I ordered three shirts and one cardigan but received them in two separate shipments. The second package was labeled as my cardigan, but it was another shirt instead. I emailed that same day and followed up a week later with nothing. I even called and was told to just email. Really let down since I was hoping to make this my regular place to shop. Update: After two more follow-ups, they finally refunded me for the missing cardigan.

I'd give zero stars if I could. Bought a bag that never arrived. I emailed numerous times but got no replies. Tried calling and nobody picked up.

This is a fraudulent website operating under the designer's name. I ordered a cap and received a completely different product. On top of that, what showed up was fake and not authentic. Steer clear of this place.