Keds sells classic canvas sneakers and casual footwear through keds.com. This page aggregates shopper ratings and reviews to help you understand what customers experience when buying from the brand, including feedback on shoe quality, durability, shipping times, and return policies.
Keds Reviews
2.0
24 reviews
What Shoppers Say About Keds
Created with AI, based on recent reviews
Keds receives sharply divided reviews on RetailCoupons.com, rated 2.0 out of 5 by 24 shoppers. Customers who are satisfied praise the comfort and confidence the shoes provide, with some noting they own multiple pairs. However, the majority of reviewers report significant problems with product quality and customer service. Common complaints include shoes deteriorating quickly despite their price point, color bleeding or dye transfer issues on canvas models, damaged shoes arriving from the warehouse, and return processes that charge customers restocking fees. Shipping delays have also frustrated buyers, with some orders taking weeks longer than expected.
The most serious concern among reviewers is the company's return and refund policy. Multiple shoppers describe being charged restocking fees of around 7.95 dollars or more when returning damaged or defective shoes, which they view as unfair given the product quality issues. Additionally, at least one customer reported attempting to order from what appears to be a third-party distributor (Kedsdeutschland) and experienced complete lack of tracking and communication over a two-month period. Taken together, these reviews suggest potential gaps in quality control, fulfillment speed, and customer service responsiveness.
Customer Reviews (24)
Sorted by: Most recentPatricia M.Apr 22, 2021
Ordered shoes from Keds.com recently and got a defective pair where one shoe was noticeably larger than the other. When I reached out, they offered an exchange but wouldn't provide a prepaid return label even though it was their mistake. I had to pay to ship it back myself. The customer service reps weren't rude exactly, but they just read from a script and weren't actually helpful. I decided to leave an honest review about my experience on their site, and they rejected it saying it didn't meet their standards. That's pretty disappointing. I'm not ordering from them again and I'd suggest looking elsewhere.
Kenneth U.Sep 24, 2020
I've always loved Keds! They're a classic sneaker that never gets old. They look cute and feel great to wear.
Jennifer P.Sep 24, 2020
I've always been a big Keds fan. These classic sneakers never go out of style, they look great, and they're really comfortable too!
Keds Review FAQ
What is Keds' average rating on RetailCoupons.com?
Keds is rated 2.0 out of 5 based on 24 customer reviews. The rating distribution is heavily skewed, with 71% of reviews giving one star and 21% giving five stars, indicating polarized customer experiences.
What do shoppers like most about Keds?
Satisfied customers consistently mention that Keds shoes are comfortable and boost their confidence. Some reviewers note they own multiple pairs, suggesting repeat purchases among pleased buyers.
What are the most common complaints about Keds?
Reviewers most frequently report declining product quality that doesn't justify the price, with shoes falling apart after normal use. Additional complaints include color bleeding on canvas models, receiving damaged merchandise, excessive return restocking fees (around 7.95 dollars), and slow or delayed shipping. Some customers also report poor communication and order tracking on certain sales channels.
How does Keds' return policy affect customer satisfaction?
Multiple reviewers express frustration with return fees charged on defective or damaged shoes. Customers view the combination of quality issues and restocking charges as unfair, with some deciding the cost of returns makes it not worth sending back sale items.
Should I buy from Keds based on these reviews?
Reviews suggest Keds appeals to customers seeking comfortable, classic sneakers, but buyers should be aware of reported durability concerns and the possibility of defects. Consider ordering from the official keds.com site rather than third-party distributors, and review the return policy before purchasing, especially on sale items.
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