Keds sells classic canvas sneakers and casual footwear through keds.com. This page aggregates shopper ratings and reviews to help you understand what customers experience when buying from the brand, including feedback on shoe quality, durability, shipping times, and return policies.
Keds Reviews
2.0
24 reviews
What Shoppers Say About Keds
Created with AI, based on recent reviews
Keds receives sharply divided reviews on RetailCoupons.com, rated 2.0 out of 5 by 24 shoppers. Customers who are satisfied praise the comfort and confidence the shoes provide, with some noting they own multiple pairs. However, the majority of reviewers report significant problems with product quality and customer service. Common complaints include shoes deteriorating quickly despite their price point, color bleeding or dye transfer issues on canvas models, damaged shoes arriving from the warehouse, and return processes that charge customers restocking fees. Shipping delays have also frustrated buyers, with some orders taking weeks longer than expected.
The most serious concern among reviewers is the company's return and refund policy. Multiple shoppers describe being charged restocking fees of around 7.95 dollars or more when returning damaged or defective shoes, which they view as unfair given the product quality issues. Additionally, at least one customer reported attempting to order from what appears to be a third-party distributor (Kedsdeutschland) and experienced complete lack of tracking and communication over a two-month period. Taken together, these reviews suggest potential gaps in quality control, fulfillment speed, and customer service responsiveness.
Customer Reviews (24)
Sorted by: Most recentMichelle R.Sep 30, 2023
The box showed up totally crushed and beat up, but the outer shipping box was fine. They literally sent me a smashed box. The shoes didn't fit right either and they wanted 7.95 to take them back! I won't shop here again!
Marcus T.Jul 8, 2023
This website has the same look and sketchy technical setup as other knockoff Keds sites I've seen. My partner fell victim to credit card fraud on one of these fake sites. There are a bunch of these copycat domains all registered around the same time in 2021 and they're all running the same scam. It's pretty unprofessional that the real Keds hasn't done more to protect their brand name and domain.
Robert D.Mar 9, 2023
Bought a pair of Keds online and it took nearly two weeks just to ship from the warehouse. I emailed after a week asking about the delay and they said they'd send it out that day, but it didn't actually go out for another week. When I first ordered, the site said 24 to 48 hours dispatch time, but they changed that wording twice on their site after I complained to make the delay sound more normal. The whole process took almost three weeks and the shoes arrived too late for what I needed them for. The customer service rep seemed like she couldn't care less. I won't be ordering from them anymore.
Brandon F.Jan 23, 2023
First time I ordered Keds from their website and the experience was awful. When the shoes arrived, there was a giant stain right on them. They told me to return it and said they'd cover return shipping. But when I looked at my credit card statement, they refunded the shoe price but not the shipping I paid, so I ended up losing money. I called back to tell them about it and the person was cold and dismissive. I'm definitely not ordering from them again.
Nicole V.Nov 3, 2022
Total scam! They sent me a scarf when I ordered shoes and promised to refund my money but never did. They stopped responding to my emails. I reported them to Google and to the official Keds company, but the fake site is still up and running.
Jennifer W.Aug 17, 2022
I bought 2 pairs of shoes on July 1st and my account was charged on July 6th by a company called ATOMICFOTOFUN. They said delivery would take 15 business days, but I never got my order. Email was the only way to contact them and I sent two messages with no response. When I tried calling the UK shop, there was no phone number listed. I'm going to report this to my bank as potential fraud and contact the main Keds office in the US to report what's happening under their name.
Lisa H.Jul 15, 2022
Can't get in touch with their customer service. My order has been sitting there for almost a month with no updates.
Miguel C.Jun 15, 2022
I placed an order back on May 17th and it still hasn't shown up. All I've gotten are three messages saying the delivery might be delayed due to virus concerns and to be patient.
David L.Aug 23, 2021
Got a Spiderman figure from them and it turned out to be counterfeit. Don't waste your money on this site.
Keds Review FAQ
What is Keds' average rating on RetailCoupons.com?
Keds is rated 2.0 out of 5 based on 24 customer reviews. The rating distribution is heavily skewed, with 71% of reviews giving one star and 21% giving five stars, indicating polarized customer experiences.
What do shoppers like most about Keds?
Satisfied customers consistently mention that Keds shoes are comfortable and boost their confidence. Some reviewers note they own multiple pairs, suggesting repeat purchases among pleased buyers.
What are the most common complaints about Keds?
Reviewers most frequently report declining product quality that doesn't justify the price, with shoes falling apart after normal use. Additional complaints include color bleeding on canvas models, receiving damaged merchandise, excessive return restocking fees (around 7.95 dollars), and slow or delayed shipping. Some customers also report poor communication and order tracking on certain sales channels.
How does Keds' return policy affect customer satisfaction?
Multiple reviewers express frustration with return fees charged on defective or damaged shoes. Customers view the combination of quality issues and restocking charges as unfair, with some deciding the cost of returns makes it not worth sending back sale items.
Should I buy from Keds based on these reviews?
Reviews suggest Keds appeals to customers seeking comfortable, classic sneakers, but buyers should be aware of reported durability concerns and the possibility of defects. Consider ordering from the official keds.com site rather than third-party distributors, and review the return policy before purchasing, especially on sale items.
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