Kenneth Cole Reviews

This feels like a scam. I bought shoes on sale online and nowhere before checkout did they show me the total cost. The breakdown was shocking - $155 for the shoes, $172 for shipping, and $115 in tax, totaling $443 for just four pairs of sandals. Then I'd need to pay about $200 more in import fees. I tried to cancel immediately after placing the order. I emailed five times with no response after a week. I called and nobody answered. Not showing customers the full price before they complete payment seems illegal to me. This is hands down the worst online shopping experience I've ever had. Avoid this company.

Their shipping is slow and the refund process is painfully slow. I've emailed and called them 5 times asking about my refund status and every single time they tell me they're escalating it to management. I even asked them to just tell me why they can't process it instead of stringing me along, but I never hear back. This has been a terrible experience from start to finish.

Watch out if you shop here - they put multiple charges on your account. I ordered shoes and they placed two separate holds on my bank account for the same order on different days. When I called customer service, they insisted they only charged me once, but my bank showed me the exact dates and times of both holds. Kenneth Cole said there was nothing they could do about it. Now I'm dealing with a $30 overdraft fee because of their mistake. This has happened to me more than once with this company.

Absolutely terrible experience with customer service. I bought a $400 bag as a gift and it came with a "10 year lifetime guarantee". Somehow their definition of lifetime is about 3 months. I've been bouncing back and forth with their support team for 5 weeks trying to resolve this. Finally they offered me a $150 gift card, which makes no sense when the bag cost $400. I asked if they could at least match the current sale price of $200, or provide free shipping, or even send the gift card quickly before a sale ended. They said no to everything. Now I'm stuck without a bag, missing $250, no gift card, and honestly just frustrated with the whole thing. I will never purchase from Kenneth Cole again. They're really disappointing.

Worst customer service I've experienced. I placed an online order and waited a month without receiving it, then they just canceled it without any explanation or asking me first. I tried calling their number several times but nobody picks up. Don't bother with this company, you'll just waste your time.

Absolutely disgusting customer service. I paid $41 just for shipping to Australia and the item took forever to get here. When it finally arrived, it went to the wrong address and got sent back to the USA even though I'd requested multiple times that it be redelivered to my correct address. Their solution was to tell me to reorder everything and pay shipping again. Yeah, that's not happening. What a horrible experience and complete waste of money.

Probably the worst shopping experience ever. Their shipping costs are ridiculous and I received damaged items, but they made me pay for return shipping. The refund I got back wasn't even the full amount because of random extra charges. When I called customer service to complain, they hung up on me twice. You'd genuinely get better quality stuff for a hundred dollars less at a discount store. This place is horrible.

I'm done shopping here for good. Grabbed a watch for my husband during a 50% off Christmas promotion and they shipped me the wrong item. When I called to complain, they said the right watch was already sold out and basically too bad for me. The only thing they offered was 10% off a future purchase, but since the sales are long over, I'd be stuck paying full price for something they messed up. I think they knew the item was sold out when they took my order but processed it anyway hoping I'd just accept the wrong product. This is unacceptable customer service and I'm shopping elsewhere from now on.

I needed three pairs of shoes quickly for a family funeral and ordered them from Kenneth Cole. They only sent two pairs. I had to call and beg them to ship the third pair before I left town for the funeral, and they promised it would arrive in time. It didn't. They didn't care that I was in a bind because of their error and did nothing to make it right. Really disappointed in how they handled this situation.

I'm blown away by their lifetime guarantee program. Twenty years ago I bought a Kenneth Cole leather bag and honestly kind of forgot about the life guarantee they mentioned. After years of heavy daily use, the bag finally wore out. When I was visiting New York, I decided to check if they'd actually honor it and brought the worn bag into their store. My friends thought I was crazy, but I filled out some paperwork and they took photos. A few weeks later, I got to pick a replacement bag online and they mailed it to me completely free. This is such an impressive customer promise and I tell people about it all the time now. Kenneth Cole really stands behind their products and I respect that.