KUT from the Kloth sells denim and casual apparel, with locations and online ordering available. This page aggregates shopper reviews and ratings for the brand's products and customer service to help you make informed purchasing decisions.
KUT from the Kloth Reviews
1.3
21 reviews
What Shoppers Say About KUT from the Kloth
Created with AI, based on recent reviews
KUT from the Kloth is rated 1.3 out of 5 by 21 shoppers, with the vast majority of reviews expressing serious dissatisfaction. Recurring complaints center on aggressive return policies that shoppers say are not clearly disclosed at checkout, with strict 21-day windows that close during holidays and no exceptions granted. Customers also report poor online customer service, including unresponsive phone lines and slow shipping without tracking updates. Some reviewers specifically mention dissatisfaction with raw hem jeans that unravel and appear messy rather than intentionally styled.
A small percentage of shoppers report positive experiences, typically mentioning that items purchased in physical stores met their expectations. However, the overwhelming pattern in reviews suggests that online purchases frequently result in return complications, hidden final sale designations, and frustration with customer service responsiveness. Several long-time customers indicate they have stopped ordering from the brand due to these issues.
Customer Reviews (21)
Sorted by: Most recentDavid R.Jun 10, 2020
Ordered a pair that was supposed to arrive by late April but the shipping carrier lost it. New delivery date was set for late May but it never showed up either. I contacted both the company and the carrier but got nowhere. By early June I still had no jeans and no real help, even though they already charged me. I've lost over a hundred dollars and keep trying to email for answers but all I get are excuses. For a company that's supposed to be upscale, there should be actual solutions when orders go missing. This is really frustrating and I'm not expecting much at this point.
KUT from the Kloth Review FAQ
What are the main issues shoppers report about KUT from the Kloth?
The most frequent complaints involve the return policy, which has a strict 21-day window that shoppers say is not clearly disclosed during checkout and does not account for holidays or gift-giving situations. Customers also report difficulty reaching customer service by phone, slow shipping without tracking updates, and frustration with raw hem styles that appear to unravel at the edges rather than maintain a finished look.
Are there any positive experiences mentioned in reviews?
Yes, though representing a small minority of reviews. Some shoppers report satisfaction with items purchased in physical retail stores. A very small percentage of online customers have also had positive experiences, though these reviews are far outnumbered by negative feedback.
What specific concerns do shoppers raise about returns and exchanges?
Multiple reviewers report that final sale designations were not visible on product pages or in order confirmations, leading to unexpected refusal of returns. Others describe the 21-day return window as unreasonably strict, particularly for holiday gifts purchased during sales when people naturally expect to exchange or return items after receiving them. Customers report that customer service has offered no flexibility or exceptions to these timeframes.
How responsive is KUT from the Kloth's customer service?
Shoppers describe customer service as difficult to reach, with no one answering phones and automated email responses in place of direct communication. One reviewer mentioned ordering an item over $300 without receiving any shipping updates for more than two weeks, compounding frustration when they attempted to contact the company.
Should I shop at KUT from the Kloth online?
Based on reviews, shoppers who have purchased online frequently express regret. Before ordering, carefully review the return policy, watch for final sale labels, and be aware that the 21-day return window is strictly enforced with no exceptions. In-store purchases appear to have higher satisfaction rates according to available reviews.
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