Leatherology sells leather goods including wallets, bags, and accessories. This page aggregates shopper ratings and reviews to help you decide whether to buy from leatherology.com. Read verified customer feedback below to see what buyers experienced with product quality and service.
Leatherology Reviews
1.6
14 reviews
What Shoppers Say About Leatherology
Created with AI, based on recent reviews
Leatherology receives overwhelmingly negative feedback, with 86 percent of shoppers rating the company one star. The most consistent complaints center on poor customer service, including unresponsive support staff, refused cancellation requests, and broken promises to follow up. Shoppers also report operational issues such as incorrect shipping addresses, delayed orders, and refusals to cancel personalization. Beyond service problems, several reviewers cite quality concerns, including a seventy-dollar bifold wallet where credit cards slide out during normal use.
A small minority of shoppers (14 percent) report positive long-term relationships with the company, citing solid leather quality and noting that they continue to choose Leatherology despite disappointments such as discontinued colors. However, this positive experience represents a stark contrast to the dominant pattern of complaints about both the company's products holding up poorly and its customer service failing to resolve issues satisfactorily.
Customer Reviews (14)
Sorted by: Most recentAmanda L.Feb 13, 2025
I had to write this review because I was so impressed with my experience here. I ordered on a Sunday and was told it would arrive after Valentine's Day. It showed up four days later, just before the holiday. The personalized wallet looks fantastic and the quality is beautiful. Really happy with how fast everything came.
Vincent N.Dec 26, 2024
Terrible service from this company. They promise delivery dates they don't meet and they flat out lie about shipping timelines without any concern.
Marcus T.Sep 5, 2024
Ordered a leather item for a special occasion but the company failed to get it shipped on time. Instead of doing the right thing and issuing a refund, they only offered store credit. Any legitimate business would have apologized immediately and given me my money back. On top of that, I've been reading other customer experiences and it seems like their products don't hold up well. Really disappointed with how this was handled. I'd recommend shopping somewhere else for quality leather goods.
Chris R.Aug 2, 2024
Spent over a hundred dollars on a wallet in January and by August it started falling apart. The stitching came undone right out of the box. Customer support offered to replace it or give me store credit, but I asked for a full refund and they said no. For that price point, I expect a wallet to last longer than seven months. They really should stand behind what they sell. Save your money and grab a genuine leather wallet from somewhere else for half the price. You'll probably get better durability.
Leatherology Review FAQ
How is Leatherology's rating calculated?
The rating of 1.6 out of 5 is based on 14 verified customer reviews. The majority of shoppers have left one-star ratings, while a smaller portion gave five stars. No reviews fell into the two, three, or four-star categories.
What do shoppers praise about Leatherology?
A minority of reviewers report long-term loyalty to the company, citing solid leather quality. Some repeat customers note they choose Leatherology as a first option for leather goods, suggesting that when products meet expectations, the leather itself is perceived as reliable.
What are the most common complaints about Leatherology?
The dominant complaints fall into two categories: customer service and product quality. On service, shoppers report refused cancellations, unresponsive support staff, missed callback promises, and unhelpful responses when problems arise. On product quality, reviewers report durability issues, such as credit cards sliding out of wallet slots in premium products priced at seventy dollars or higher.
Do shoppers recommend buying from Leatherology?
Based on the review data, the vast majority of recent shoppers recommend avoiding Leatherology. Multiple reviewers explicitly advise others to buy elsewhere. The few positive reviews come from long-time customers who tolerate service shortcomings because of perceived leather quality, but they do not unreservedly recommend the company.
How can I leave a review for Leatherology?
You can share your own experience with Leatherology by submitting a review on RetailCoupons.com. Customer reviews help other shoppers make informed decisions and hold retailers accountable for service and product quality.