Levi's sells denim jeans and casual apparel through its official website. This page aggregates customer ratings and reviews from shoppers who have purchased from Levi.com, helping you understand the shopping experience, product quality, and customer service standards before making a purchase.
Levi's Reviews
2.3
17 reviews
What Shoppers Say About Levi's
Created with AI, based on recent reviews
Levi's receives sharply divided opinions from shoppers, with the majority reporting serious problems. The most common complaints center on declining product quality, particularly failing zippers on jeans that were once reliable, combined with frustrating customer service experiences. Shoppers report long email response delays, unresolved issues, difficulty initiating returns, unexpected return shipping costs, and complete lack of response to support inquiries. A smaller group of satisfied customers praise the brand's products and highlight exceptional in-store service from knowledgeable staff members who provide genuine assistance.
The company's return process emerges as a recurring pain point, with shoppers frustrated by sizing discrepancies between online listings and received items, lack of free return shipping options, and slow resolution timelines. While some customers remain loyal to Levi's jeans based on decades of previous satisfaction, recent experiences have significantly diminished their confidence in both product durability and the company's willingness to stand behind its merchandise.
Customer Reviews (17)
Sorted by: Most recentRobert E.Jun 7, 2017
Got a pair of Levi's 501s from a retail location and I couldn't be happier. Absolutely perfect fit. The quality is excellent.
David K.Jan 15, 2017
As a major retailer, I expected Levi's to handle sales items the way other stores do. But their return policy is a real problem. You get seven days to return something, and if you're even a little late, they won't help you get your money back. Instead, they offer a gift card, but the item's price has probably dropped since you bought it. Say you paid fifty bucks and it's now forty - that's your credit. You lose ten dollars with no recourse. I have my receipt as proof of what I spent, and they should honor that. This was my first and last time shopping with them. They wouldn't even consider helping even though I was just two days over the window. Levi's is a huge company - they could easily be more flexible, but they don't seem to care about complaints. Their policy is unfair and needs to change.
Isabella R.Dec 10, 2016
Really terrible experience from start to finish. The shipping takes forever. I ordered during Black Friday and they used that as their excuse, even though it's not like they've never had a Black Friday before - a company the size of Levi's should definitely be prepared for it. My order didn't ship for seven days after Black Friday. After it shipped through the local carrier in my country, seven more days went by with absolutely no tracking updates. I'm done with their online shopping site for good.
Michael J.May 5, 2016
I purchase Levi jeans regularly. If you actually take time to read the feedback on this site, you won't come away disappointed. Personally, I stick with their classic 501 style because it fits like a glove and wears beautifully. Want to save some money? Check out their sales and promotional periods.
Gregory S.May 5, 2016
I buy Levi jeans pretty regularly. Take the time to actually read through customer comments and reviews here - you'll be happy with what you find. I always go for the classic 501 model myself because the fit is spot on and they hold up really well over time. Looking to stretch your budget a bit? Keep an eye out for their discount periods and sales.
Chris N.Apr 29, 2016
They ship via FedEx even though packages are coming from Germany, which is noticeably slower than using DHL would be. Everything else about the ordering process is pretty standard.
Marcus T.Apr 14, 2014
I'm writing this in English hoping someone actually reads it. Every time I try to reach out to Levi's support, they claim they can't understand me. I placed an order for two pairs of jeans on a Saturday and got a message saying I'd receive order details within 30 minutes. That email never showed up. There's basically no way to contact them directly - the phone line doesn't work and they're closed weekends anyway, plus there's no live chat option. Right after I completed my purchase, the website went down for maintenance, so I had no way to verify if my order went through. All I had was confirmation from PayPal that they took my money. I'm hoping Levi's eventually contacts me so I can cancel, but honestly this is completely unacceptable. I'm not tech savvy, but I don't see how a maintenance window has anything to do with not sending an order confirmation. I really doubt they'll fix this, and at this point nothing they say will change how I feel about their webshop.
Levi's Review FAQ
How is Levi's average rating calculated?
Levi's is rated 2.3 out of 5 based on 17 customer reviews collected from shoppers who purchased through Levi.com. The rating reflects all submitted reviews regardless of star level.
What do customers like most about Levi's?
Positive reviews highlight the quality of Levi's jeans products themselves and praise exceptional in-store customer service from knowledgeable staff members who take time to help shoppers find the right fit. Some customers also report straightforward return processes when they do interact with helpful staff.
What are the main complaints about Levi's?
The most frequent complaints involve product quality issues such as zippers failing prematurely, sizing discrepancies between online descriptions and delivered items, unresponsive customer service with long delays or no response to support emails, and unexpected return shipping costs that customers must pay themselves. Shoppers also report frustration with lengthy return processes and difficulty reaching the company for resolution.
Do customers recommend shopping at Levi.com?
Customer recommendations are mixed. While some shoppers remain loyal to the Levi's brand based on long purchase history, recent reviews suggest caution due to quality concerns and service issues. Customers considering a purchase should be aware of potential sizing fit problems and prepare for possible difficulties if they need to return an item.
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RetailCoupons.com welcomes reviews from verified shoppers who have purchased from Levi.com. Share your honest experience regarding product quality, fit, shipping speed, customer service, and the return process to help other customers make informed decisions.
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