Lullabellz sells hair extensions and related hair products. This page aggregates customer reviews and ratings to help you evaluate product quality, shipping reliability, customer service responsiveness, and return policies based on real shopper experiences.
Lullabellz Reviews
3.6
21 reviews
What Shoppers Say About Lullabellz
Created with AI, based on recent reviews
Lullabellz has a polarized review profile. The majority of shoppers praise the customer service team, consistently highlighting staff who are helpful, responsive, and willing to go above and beyond. Positive reviewers appreciate quick returns, professional assistance, and patient support. However, a significant minority report serious issues: missed next-day deliveries without follow-up communication, incorrect color-matched hair extensions, and resistance to returns until consumer rights are mentioned. These problems suggest inconsistent fulfillment and initial refund policies that trouble shoppers.
The split between five-star and one-star ratings (62 percent versus 33 percent) indicates that while many customers have good experiences with support staff, operational and fulfillment failures are creating substantial dissatisfaction. Shoppers who encounter delivery or product matching problems report difficulty getting timely responses and perceive the company as reluctant to resolve issues without pushback.
Customer Reviews (21)
Sorted by: Most recentJasmine W.Jan 30, 2026
I made an order and paid extra for next day delivery, but it never showed up. I immediately reached out to customer service and still haven't heard back from them, and I still don't have my hair extensions. It's been three days. I won't be ordering from them again.
Amanda H.Jan 30, 2026
The customer service at this company has been consistently great in all my dealings with them! The support team was helpful and got my return handled quickly and professionally. Really pleased overall!
Jennifer P.Jan 27, 2026
I tried their colour matching service and received completely the wrong shade. When I asked for a return, they initially refused. Only after I mentioned my consumer rights did they suddenly agree to refund me. Looking at other reviews, this seems to be their sneaky standard practice, which is pretty disappointing. I won't be shopping here again. The one hairpiece I kept just to avoid more hassle is already getting matted and doesn't match my hair at all.
Daniel C.Jan 13, 2026
The support team went above and beyond helping me out. They answered every question I had and made sure I understood everything perfectly. The level of service was truly professional and exceptional. I can't thank them enough for their help.
Victoria S.Jan 9, 2026
Outstanding service from start to finish! The team was super helpful, super responsive, and really went the extra mile to make sure everything ran smoothly. Honestly a fantastic experience and I'm recommending them to everyone!
Marcus T.Jan 7, 2026
My experience with their customer support was outstanding. The representative I worked with was incredibly helpful and patient from start to finish, taking real time to understand what I needed before jumping to solutions. There was zero pressure, and they answered every single question I had with clear explanations. What impressed me most was how genuinely committed they were to fixing things right rather than just fixing them fast. They followed up efficiently and made sure everything was done to a high standard. This kind of careful, dependable service really makes you trust a company. The rep is clearly a valuable member of their team. I'd definitely recommend asking for them if you have issues to resolve.
Monica G.Jan 2, 2026
The hairpiece I got was beautiful but turned out to be the wrong item. I emailed to let them know and got a reply within minutes from their team. They immediately confirmed a replacement was being shipped and promised it would arrive the next day. As an extra gesture, they told me to keep the original item. The colour match on what's coming is exactly what I wanted! Really appreciate the excellent service!
Sarah M.Dec 31, 2025
Tried their colour matching service and it was a total disaster. The shade they sent me was bright yellow, which made no sense for my dark brown hair with ginger highlights. I requested a return since they were the ones who picked the wrong colour, even after I submitted two clear photos of my actual hair. When I asked about getting my money back, they said no because I had already opened the packet. Don't waste your time with their colour match service. The person matching the colours clearly can't do their job properly.
Lullabellz Review FAQ
How is Lullabellz's rating calculated?
The 3.6 out of 5 rating is an average of all customer reviews on RetailCoupons.com. Lullabellz is currently rated by 21 shoppers, with 62 percent giving 5 stars and 33 percent giving 1 star, creating a notably divided rating distribution.
What do shoppers praise most about Lullabellz?
The most consistent praise concerns customer service. Reviewers repeatedly mention that the support team is helpful, responsive, quick to handle returns, and willing to provide professional assistance. Several shoppers noted that staff went above and beyond expectations and answered questions thoroughly.
What are the main complaints about Lullabellz?
Common complaints involve delivery failures (paid next-day delivery not arriving), unresponsive customer service when problems occur, incorrect color matching on hair extensions, and reported reluctance to process refunds without consumer pressure. Some shoppers describe these issues as part of a standard practice rather than isolated incidents.
Do shoppers recommend ordering from Lullabellz?
Recommendations vary sharply. Satisfied customers strongly recommend the company based on service quality. However, shoppers who experienced delivery or product issues explicitly state they will not reorder and do not recommend the store. Your experience may depend heavily on whether your order fulfills correctly and how you are treated if problems arise.
How can I write a review for Lullabellz on RetailCoupons.com?
After making a purchase from Lullabellz, you can submit a detailed review covering product quality, shipping speed, customer service, accuracy of orders, and your overall experience. Honest feedback about both strengths and problems helps other shoppers make informed decisions.
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