Lullabellz sells hair extensions and related hair products. This page aggregates customer reviews and ratings to help you evaluate product quality, shipping reliability, customer service responsiveness, and return policies based on real shopper experiences.
Lullabellz Reviews
3.6
21 reviews
What Shoppers Say About Lullabellz
Created with AI, based on recent reviews
Lullabellz has a polarized review profile. The majority of shoppers praise the customer service team, consistently highlighting staff who are helpful, responsive, and willing to go above and beyond. Positive reviewers appreciate quick returns, professional assistance, and patient support. However, a significant minority report serious issues: missed next-day deliveries without follow-up communication, incorrect color-matched hair extensions, and resistance to returns until consumer rights are mentioned. These problems suggest inconsistent fulfillment and initial refund policies that trouble shoppers.
The split between five-star and one-star ratings (62 percent versus 33 percent) indicates that while many customers have good experiences with support staff, operational and fulfillment failures are creating substantial dissatisfaction. Shoppers who encounter delivery or product matching problems report difficulty getting timely responses and perceive the company as reluctant to resolve issues without pushback.
Customer Reviews (21)
Sorted by: Most recentSophie J.Dec 30, 2025
I've been wearing their feathered bun style for quite a while and I'm seriously impressed. The colour is gorgeous and the quality is top notch. Their customer service team is always extremely responsive and helpful whenever I reach out. Highly recommend checking them out.
Jessica R.Dec 29, 2025
My order is a complete mystery. I paid for next day delivery before noon and got nothing, no shipping notification, no tracking update when it failed to show up. Radio silence the entire time. At minimum, they could send an automated email letting customers know there's been a delay when orders miss their promised date. I'm stuck not knowing if this thing is still coming today or what. This company needs to get their act together.
Kevin D.Dec 24, 2025
Don't buy from here, this is a total scam. I never got my package. The delivery photos show a box sitting on my doorstep, but that's not actual delivery since it wasn't brought through my door, so it probably got stolen. They won't refund me or send a replacement. They're breaking their contract and I've disputed this with my credit card company because I have all the proof. They keep saying GPS confirms delivery, but there's no signature, no proof it was properly delivered, just a picture on my porch. This company is terrible but I know my consumer rights so I'll be getting my money back regardless.
Catherine N.Dec 19, 2025
I never got a confirmation email for my order so I was worried it wouldn't arrive on time. I reached out to the company and their team member was incredibly helpful and replied quickly to my messages. She tracked down my order and let me know it's being delivered today. Thanks so much for your help!
Emma R.Dec 19, 2025
The team answered my messages right away and got my problem fixed quickly. I've shopped with them many times and they always deliver great products and service!
David K.Dec 18, 2025
Amazing support! The customer service team resolved my issue super fast and I couldn't be happier!
Taylor B.Dec 18, 2025
I initially got a refund for a defective clip on my hairpiece, so I decided to give them another shot with a second shade they had matched for me. Somehow I ended up with two completely different shade matches, and honestly both were terrible. The first one was nothing like my hair, and the second one isn't any better. I've been trying to contact them about returning it for a refund, but they're just ghosting my emails.
Rebecca L.Dec 16, 2025
Skip this for Christmas shopping! I ordered a hairpiece as a holiday gift and when it was opened, the colour was completely wrong. They told me since it was past 14 days, no refund and no exchange or store credit available. That's ridiculous for the holiday season. Most companies extend their return windows during Christmas. Extremely disappointed.
Priya V.Dec 16, 2025
Just want to give a shoutout to the support team for handling my return so smoothly. My colour match order wasn't right, but they processed my full refund without any hassle. As soon as the correct shade comes back in stock, I'm ordering again!
Lullabellz Review FAQ
How is Lullabellz's rating calculated?
The 3.6 out of 5 rating is an average of all customer reviews on RetailCoupons.com. Lullabellz is currently rated by 21 shoppers, with 62 percent giving 5 stars and 33 percent giving 1 star, creating a notably divided rating distribution.
What do shoppers praise most about Lullabellz?
The most consistent praise concerns customer service. Reviewers repeatedly mention that the support team is helpful, responsive, quick to handle returns, and willing to provide professional assistance. Several shoppers noted that staff went above and beyond expectations and answered questions thoroughly.
What are the main complaints about Lullabellz?
Common complaints involve delivery failures (paid next-day delivery not arriving), unresponsive customer service when problems occur, incorrect color matching on hair extensions, and reported reluctance to process refunds without consumer pressure. Some shoppers describe these issues as part of a standard practice rather than isolated incidents.
Do shoppers recommend ordering from Lullabellz?
Recommendations vary sharply. Satisfied customers strongly recommend the company based on service quality. However, shoppers who experienced delivery or product issues explicitly state they will not reorder and do not recommend the store. Your experience may depend heavily on whether your order fulfills correctly and how you are treated if problems arise.
How can I write a review for Lullabellz on RetailCoupons.com?
After making a purchase from Lullabellz, you can submit a detailed review covering product quality, shipping speed, customer service, accuracy of orders, and your overall experience. Honest feedback about both strengths and problems helps other shoppers make informed decisions.
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