LL Flooring Reviews

I got pulled in by the low prices and ordered hardwood flooring from Lumber Liquidators. The store employee was friendly and gave reasonable advice that I probably should have taken elsewhere. Unfortunately, what arrived couldn't be used to finish my project. Sixty percent of my order was below the grade they advertised. Out of that, roughly 30 percent of the total couldn't be installed at all due to voids, excessive warping, and other defects. The company refused to acknowledge the issue or do anything about it. If I need hardwood again, I could buy three times as much material hoping to get another decent 40 percent, or I could spend the same money at a company with better quality flooring, way less waste, and superior customer service. I'd suggest looking elsewhere.

The salesman never gave me the full picture about costs. The final bill ended up being almost $3,000 more than the original quote. After I complained, they knocked $900 off, but then the installers said their contract said they wouldn't move appliances. I had to disconnect and move five large appliances multiple times. When I brought this up again, the company said that $900 credit was supposed to cover moving appliances. By then I'd already done all the heavy lifting myself at nearly 70 years old. They eventually called the installer, who said moving appliances was definitely included. After all that back and forth, they offered me a credit starting at $900, then dropped it to $400, and finally settled on just $189. Get everything in writing with this company. I'd never order from them again after this mess.

We went to the Tampa location and ordered Coreluxe tobacco road, paying $6,100 upfront. We waited for the flooring but only got a partial shipment, with 33 boxes on backorder until September. We found enough boxes elsewhere, but LL Flooring wanted us to pay for shipping even though they didn't disclose that the product wasn't actually in stock. We ended up canceling the whole order. I won't go back and I won't recommend them to anyone. The store staff was nice to us, but upper management clearly didn't care about keeping customers happy. This was a terrible experience.

I wish I'd checked out customer reviews before buying from LL Flooring. Just four weeks after the installers finished, the boards in my living room started cracking and fracturing in several spots. That was the only area where I used their product, so I was glad it was limited. I spent almost a month back and forth with their customer service team. At the end of it all, they said the problem was that my contractor didn't dry out the concrete slab properly or run a moisture test, even though the concrete had already cured for two months before installation. Instead of taking any responsibility for how their flooring performs under normal conditions, they immediately pointed the finger. LL Flooring doesn't stand behind their products when things go wrong. If you're thinking about ordering from them, please read reviews from real customers first. It might save you the frustration and expense of dealing with a bad floor right after installation.

LL Flooring put engineered hardwood in my home and it made noise from day one, crackling softly at first. I was assured it would settle down, but instead it got worse, becoming this awful loud, splintering noise throughout my downstairs. The company advertised that you can rely on their experts to help pick the perfect floor, which made me feel confident. Later, they admitted straight up that they shouldn't have installed this particular flooring in my house because it doesn't work in humid environments. They blamed the store associate and installer for not checking the conditions properly. But then they also blamed me, saying I should have known better than to trust their professionals. Because they said I shared some of the blame, they only refunded part of the cost. I lost $6,000. I regret going with LL Flooring and would recommend finding a local flooring company that actually cares about the quality of their work.

Their installer ordered way too much molding and then hit me with a 25% restock fee on something I had absolutely nothing to do with. Plus, the sales associate who was handling my account left during the whole process, which made everything worse.

Avoid doing business with this company. They don't keep inventory on hand and only order things as customers request them. They also have terrible employee retention and can't give you accurate shipping information even after they've already taken your payment. The whole experience was terrible and we won't be going back.

The store staff was helpful, but corporate and management turned the whole thing into a disaster. I confirmed the order quantity three separate times. They gave me a three to five day delivery window but three weeks went by with no word. When I started asking questions, they said they lost seven boxes, which was roughly a third of what I needed. Construction was already underway with floors ripped up and no way to finish like they promised. The company kept advertising the same product the whole time. The emails back and forth were just awful and they kept making excuses instead of taking responsibility. They'll say anything to avoid being accountable.

Their CoreLux LVT flooring is the worst garbage I've ever purchased. I spent $45,000 with them over two years and had to replace every single piece. Their lifetime warranty is a joke because it basically covers the product's lifetime, which is about two years if nobody walks on it. When you file a claim, they put you on a call with someone who barely speaks English and asks for information that has nothing to do with your problem.

We bought 60 square feet of five-inch white oak hardwood, grade 2, and I'm furious with what we got. Out of three bundles, almost half the wood was only two to four feet long with just a few pieces that were six or seven feet. The quality was terrible. Some pieces were barely wider or narrower than five inches. Our flooring installer had to rip out four different rows because of huge gaps between them. Tons of pieces had damaged tongues and grooves. The company claims to have the best warranty in the business but that's completely false. I sent emails to headquarters with no response and called the store to complain but got nowhere. A rep finally called me back but refused to help with any kind of refund. We wasted money and over four hours of labor fixing the bad wood rows. We then had to buy 365 feet of the same wood from a Missouri hardwood supplier to start the job right and didn't have one problem with any of that wood. Now because of the junk 60 square feet from LL Flooring, we have to buy more wood to finish everything. We're completely unhappy.