Mackage Reviews

Everything went smoothly from start to finish. The delivery was quick, returning the item was easy, and I got my money back without any delay. The customer service team was responsive and friendly. Had zero issues with the whole process.

Only wore my brand new Mackage coat for about 2 months before the zipper broke. Getting help from customer service was a hassle and they eventually told me to use an online form. It took almost 45 minutes trying to get my photos sized correctly just to submit a simple question. A chatbot was supposedly helping but it was useless for the photo size issue. After 3 days they finally responded saying I could mail the coat in for inspection, but it had to arrive within a week. I'd have to pay for shipping and they said they'd keep it for 1 to 3 months while they looked at it. With how cold it was I couldn't just not have a winter coat for that long, I'd need to buy another one. Given how expensive these coats are, this whole experience was really disappointing and I'm never shopping with them again. Nobody I know should waste money on this brand.

My return process has been incredibly frustrating and unacceptable. What should have been simple turned into over two months of empty promises, constant delays, and nothing getting resolved. Communication has been terrible, nobody takes responsibility, and they just keep saying they'll follow up. The whole experience has been stressful and they're still holding onto my money. At this point I'm looking at other options and will probably have to escalate this further if I don't see my refund soon.

Wish I had looked at reviews first before ordering from them. The puffer vest itself has been great to wear, no complaints there. But their customer service is absolutely terrible! I've been waiting over a month for refunds on two separate orders with no resolution. When I reported the issue to my payment company, customer service finally reached out after a full month to tell me it wasn't their responsibility to handle the refund. So whose job is it then? They really need to get some competent people handling customer inquiries.

Sent back my order in early January and it arrived with the company on the 13th. Customer service sent me an email on the 30th saying my refund should be processed, but a month went by with still no payment. I got fed up and filed a chargeback with my bank to get my money back. Skip this retailer if you can.

Their customer service is terrible. My husband ordered a coat as a Christmas gift two days before their official cutoff window and they won't let me exchange it even though it doesn't look good on me. I'm stuck with a coat I can't wear. Not shopping there anymore.

I need to formally share my disappointment about what happened at a Mackage store location last Friday. I was there with a friend looking for a jacket for an upcoming trip. We got there before closing time and were being helped by a sales associate who was doing a great job being professional and attentive. Out of nowhere, another sales rep walked up and shouted at us with an incredibly aggressive tone saying we had 4 minutes to shop. The way he said it was rude, no courtesy, no explanation, just hostile and completely unprofessional. We were already being helped and ready to buy something. This experience made us feel disrespected and unwelcome, so we left without making a purchase. For a luxury brand, customer treatment matters just as much as product quality, and this fell way short.

I bought a wool wrap coat and was really excited about it. I measured myself carefully and picked the right size according to the chart, but it still came in way bigger than it should have been. When I contacted customer service they tried to help, but said they couldn't make an exception for an exchange since it was marked as final sale. I get what final sale means, but since I was a new customer, I was hoping they'd be willing to work with me. The coat looks nice but the customer service part was disappointing. Overall I wouldn't recommend the brand because they don't seem focused on keeping customers happy, especially first time buyers.

The negative reviews saying bad things aren't wrong. The quality doesn't match what they're charging, it's disappointing. And customer service is honestly the worst. They won't even offer to fix defects even if they show up right after you start wearing something new.

No issues with the product itself. I grabbed one of their warmest parkas and double-checked the sizing chart so I could layer up underneath if needed. So far I've only worn it through one winter, but it performs exactly like I hoped it would. I'm up in Nordic countries where the wind gets pretty brutal, and this parka held up great. I read through the return policy before purchasing and knew what I was getting into. Yeah the policy isn't the best for a product at this price point, but it's standard 14 day returns like most companies in Europe offer. Wanted to try the brand and I'm satisfied.