Mackage sells premium outerwear and winter apparel through mackage.com. This page aggregates customer reviews to help shoppers understand real experiences with Mackage's products, shipping, returns, and customer service. Read honest feedback from verified buyers before making your purchase decision.
Mackage Reviews
2.3
21 reviews
What Shoppers Say About Mackage
Created with AI, based on recent reviews
Mackage has a deeply polarized customer experience. The small portion of satisfied shoppers praise smooth transactions, quick delivery, easy returns, and responsive customer service. However, the majority of reviewers report severe problems with customer service responsiveness and refund processing. Common complaints include extended wait times for refunds (often exceeding one month), poor communication, difficulty navigating the return process, unresponsive support channels, and malfunctioning chatbots. Several shoppers report having to escalate disputes to their banks or payment companies to recover money after being ignored by Mackage.
Product quality receives minimal mention but is generally praised when discussed. The significant disconnect between positive and negative experiences suggests serious operational failures in customer support and order fulfillment, with many customers describing their interactions as frustrating, stressful, and time-consuming. The extreme polarization in ratings (67 percent one-star, 33 percent five-star, no middle ratings) indicates an all-or-nothing pattern rather than consistent moderate service.
Customer Reviews (21)
Sorted by: Most recentLinda G.Oct 17, 2020
Had an amazing experience overall. The customer service was fantastic. Just grabbed 2 beautiful black coats and my boyfriend picked up a coat and a vest. We're definitely coming back. Travis and Ellie went above and beyond being helpful and giving us honest feedback on styles and what looked good.
Mackage Review FAQ
How is Mackage's overall rating calculated?
The 2.3 rating is the average of all customer reviews on RetailCoupons.com. With 21 reviews submitted, the current breakdown shows 67 percent one-star ratings and 33 percent five-star ratings, creating the polarized average.
What do shoppers praise about Mackage?
Satisfied customers highlight smooth purchasing processes, quick delivery times, easy returns (when processed), friendly and responsive customer service, and money-back refunds without complications. Product quality is praised by those who have had positive experiences.
What are the main complaints about Mackage?
The most frequent complaints involve prolonged refund delays (one to two months or longer), unresponsive customer service, difficulty submitting support requests through their website, unhelpful chatbot assistance, poor communication, and customers needing to file chargebacks with their banks to recover money.
Do shoppers recommend Mackage?
Recommendations are split along quality lines. Satisfied customers endorse the brand, but multiple reviewers explicitly warn others to avoid the retailer due to customer service failures. Several state they will not shop there again despite product satisfaction.
Why are Mackage's ratings so polarized with no middle scores?
The absence of two, three, and four-star reviews suggests customers either have completely smooth experiences or encounter significant problems severe enough to warrant one-star ratings. This pattern indicates inconsistent service rather than consistently mediocre performance.