Melissa and Doug is known for wooden toys, puzzles, and children's play items. This page aggregates shopper reviews and ratings from RetailCoupons.com to help you understand real customer experiences, including feedback on product quality and customer service.
Melissa & Doug Reviews
1.6
16 reviews
What Shoppers Say About Melissa & Doug
Created with AI, based on recent reviews
Melissa and Doug has received overwhelmingly negative feedback, with shoppers citing serious quality control issues and frustrating customer service experiences. Multiple reviewers reported products arriving broken or defective on first use, including a duster that broke within hours, a fishing rod that snapped immediately, and a costume with holes in the pocket. When customers attempted to seek resolution, they encountered significant obstacles: unresponsive or difficult-to-understand customer service representatives, inconsistent follow-up, long wait times between responses, and difficulty processing refunds or replacements. Some shoppers also reported billing issues, such as promised discounts not being applied and difficulty canceling orders.
The small number of five-star reviews suggest that when products work as intended and issues are eventually resolved, some customers express satisfaction. However, the overwhelming majority of feedback indicates that quality issues combined with poor customer service create a frustrating overall experience that has left many shoppers stating they will not purchase from the brand again.
Customer Reviews (16)
Sorted by: Most recentRobert M.Aug 22, 2023
If you want quality toys and good customer service, this isn't where to shop. Their selection is limited and their support is lacking. There are much better options out there for buying toys that are both creative and well-made.
Patricia K.May 12, 2023
Not the right gift for what I was hoping for. The sleeves on these headbands are really difficult to put on.
Beverly S.Dec 21, 2022
Bought two dolls in early November as Christmas gifts for my grandkids. Got them on November 15 and they weren't what I wanted, so I sent them back that same day. Fast forward to December 21st and still no refund! I've called several times and keep hearing I need to wait 30 days. Well it's been way more than 30 days and still nothing as of this morning. They take your money out fast but good luck getting it back. This is unacceptable.
Gregory F.Dec 9, 2021
Worst toy maker out there. Their customer service is terrible and the quality is worse. The paint on their wooden toys chips and rubs off super easily. I was shocked when I cleaned them for the first time with just a paper towel and water and paint came right off. Called to complain and they asked for photos, which I sent, but never heard anything back. To return things you have to mail everything yourself and include a return number on a paper slip. I'm stuck with toys I can't donate because I don't want paint ending up on someone else's hands.
David R.Apr 23, 2021
Ordered a toy and it never showed up. Sent multiple emails asking for a shipping status but got nothing. They basically took my money and disappeared. The product never arrived and after 2 months I still haven't received a refund or the toy. Completely unacceptable.
Melissa & Doug Review FAQ
What is Melissa and Doug's rating based on?
The rating of 1.6 out of 5 is calculated from 16 shopper reviews submitted to RetailCoupons.com. The rating distribution shows that the majority of reviews are one-star ratings, with a small portion of five-star reviews.
What do shoppers praise about Melissa and Doug?
When items arrive in good condition, shoppers appreciate the product quality. Some customers report that the company will eventually offer replacements or alternative products when issues are reported, though the process may take several weeks.
What are the main complaints about Melissa and Doug?
The most frequent complaints involve product defects present upon opening (broken pieces, snapped wood, holes in seams), slow or unresponsive customer service, difficulty reaching representatives, inconsistent follow-up on promised solutions, billing errors with discounts and coupon codes, and inflexible return and cancellation policies.
Do shoppers recommend Melissa and Doug?
Based on the review feedback, the vast majority of shoppers do not recommend the company, with many explicitly stating they will not shop there again. The primary frustration stems not only from receiving damaged products but also from the difficulty in obtaining satisfactory resolutions.
How can I write a review for Melissa and Doug on RetailCoupons.com?
You can submit a review based on your purchase experience. Share details about product quality, packaging, shipping, customer service interactions, and whether any issues were resolved. Honest feedback helps other shoppers make informed decisions.
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