Mike's Bikes sells bicycles, bike shoes, and cycling components both online and through a physical location. Read real customer reviews on RetailCoupons.com to learn what shoppers say about product quality, customer service, and the reliability of this bike retailer.
Mike’s Bikes Reviews
2.6
24 reviews
What Shoppers Say About Mike’s Bikes
Created with AI, based on recent reviews
Mike's Bikes has a deeply divided customer base. On the positive side, shoppers praise the team's product knowledge and responsiveness, with some customers highlighting excellent email support and helpful guidance through purchases, even from remote locations. However, the majority of reviews reflect serious concerns: customers report unresponsive customer service (unanswered emails, unreachable phones, only chatbot responses), issues with counterfeit or misrepresented products (including a fake Cannondale bike), problems with product documentation (missing serial numbers affecting warranty coverage), and difficulties with email list management and data privacy requests.
The stark contrast in ratings suggests Mike's Bikes may deliver well for some customers but fails significantly for others, particularly when issues arise that require follow-up support. Multiple reviewers question the legitimacy of the business, citing frustration with support systems that appear "deliberately designed to frustrate." The patterns of complaints around unresponsiveness and product authenticity are concerning enough that potential shoppers should proceed with caution and verify product authenticity and warranty details before purchasing.
Customer Reviews (24)
Sorted by: Most recentJennifer B.Apr 11, 2026
The team here really knows their stuff and jumps on email messages right away. They were super helpful walking me through my purchase decision. Even though I'm several hours away from their actual location, they provided excellent guidance before I bought, while I was purchasing, and afterward too.
Leslie P.Jun 16, 2025
Is this actually a legitimate business? Got a pair of biking shoes that didn't fit right and wanted to swap them for a different size. Their support system seems deliberately designed to frustrate you. Emails go unanswered, nobody picks up phones, and you just get automated chatbot responses on the site. Disappointing. I was trying to support a smaller operation instead of using the big retailers, but it's clear why people stick with the major online marketplaces. Way more reliable.
Michael W.Jun 6, 2025
They sold me a Cannondale Quick that turned out to be counterfeit. Can't even register it with the manufacturer. The components are clearly low quality. Be careful what you buy here.
Sarah M.Apr 22, 2025
Looks like they've got a nice name and brand, but their email marketing is absolutely relentless. I got added to their list because of someone else's mistake with their email address, and I've been trying forever to get removed. I politely asked multiple times to delete my information, but they won't do it. Their approach to data privacy and GDPR compliance is honestly non-existent. Really disappointed in how they handle customer requests.
Patricia G.Apr 3, 2025
The Orbea bike they sent me is fantastic and I absolutely adore it. However, there was a huge problem with the serial number. It wasn't printed on the bike, wasn't in the paperwork, wasn't on the invoice anywhere. That meant I had zero warranty coverage on my fifty-hundred dollar purchase. When I talked to their customer service, they couldn't care less. Luckily a local bike shop in my area helped me out for free and contacted the manufacturer directly to sort out the warranty situation after a bad battery issue came up. I love the bike itself, but I will never order from them again. When my wife needed one too, I bought it from our neighborhood shop instead.
Anthony S.Jun 7, 2023
Outstanding service from start to finish. Would absolutely recommend to anyone I know. Really impressive company overall.
Jason M.May 23, 2023
Ordered three pairs of shades on their website at thirty-three bucks each for a ninety-nine dollar total. Next day I get a message saying there was a pricing mistake and they won't honor the lower price. Now they wanted ninety-nine dollars per pair instead. Could be a genuine error, or could be a dishonest bait-and-switch move. I asked if they'd at least sell me one pair at the original price, and they said no and just refunded everything. Hard to know the truth here, but their reviews are all over the map. Purchase at your own risk.
Thomas W.Mar 25, 2023
Found this shop to be genuinely welcoming and knowledgeable. The advice they gave was solid without talking down to me. They've got a nice range of components and parts, and when they didn't have something in stock, they brought it in without any delay. I'd recommend them without hesitation.
Marcus R.Sep 26, 2022
My advice: shop somewhere else. I ordered a specific Cannondale model that showed as in stock on their site, even though the manufacturer had it listed as sold out. Turns out they didn't actually have it either, but they were perfectly fine taking my payment. After stringing me along with 'coming next week' for three months, they finally admitted manufacturing delays meant I wouldn't see it until way later. They then pushed me toward a different, much pricier bike at nearly two grand extra. When it arrived, the dropper seat was completely broken and wouldn't stay up. They told me to take it to a local shop for repairs. That shop also discovered I was missing an important part that could damage the bike while riding. When I brought this up to them, they basically stopped responding.
Brandon F.Apr 17, 2022
Take everyone's word for it and stay far away from this place. They remind me of other problematic online retailers that are happy to collect payment but then ship items using the slowest, least protected methods available. I spent a thousand dollars on something and they used terrible shipping. When problems came up, they didn't actually look into anything, just sent generic copy-paste replies. Any serious cyclist should find another shop. The discounts aren't worth the trouble.
Mike’s Bikes Review FAQ
What is Mike's Bikes' average rating?
Mike's Bikes is rated 2.6 out of 5 based on 24 customer reviews on RetailCoupons.com. The ratings are heavily polarized, with 54 percent one-star reviews and 33 percent five-star reviews, indicating an inconsistent experience across customers.
What do customers praise about Mike's Bikes?
Customers who rate the store highly compliment the product knowledge of the team, responsive email support, and helpful guidance through the purchase process. Some reviewers note that staff provided excellent assistance even for customers located several hours away from the physical store.
What are the main complaints about Mike's Bikes?
The most frequent complaints involve unresponsive customer service (unreturned emails, unanswered phone calls, reliance on unhelpful chatbots), concerns about product authenticity (including reports of counterfeit bikes), missing or unavailable serial numbers that void warranties, and difficulty removing email addresses from marketing lists despite repeated requests.
Do customers recommend Mike's Bikes?
Recommendations are mixed. Five-star reviewers strongly recommend the store, but the majority of reviews express concern or dissatisfaction. Several customers question whether Mike's Bikes is a legitimate business due to service and product quality issues.
Should I buy from Mike's Bikes?
Before purchasing, verify product authenticity directly with manufacturers, confirm that your purchase includes proper documentation (serial numbers, invoices), and review return and warranty policies carefully. Be aware that multiple customers report difficulty reaching customer service if issues arise after purchase.