Mitchell & Ness Nostalgia Co. specializes in vintage and retro sports apparel, jerseys, and throwback merchandise. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from their site.
Mitchell & Ness Nostalgia Co. Reviews
1.6
18 reviews
What Shoppers Say About Mitchell & Ness Nostalgia Co.
Created with AI, based on recent reviews
Mitchell & Ness Nostalgia Co. is rated 1.6 out of 5 by 18 shoppers, with the vast majority expressing significant dissatisfaction. Reviewers consistently report defective products including items with missing details (such as names on jerseys), poor construction quality with glued rather than stitched components, and durability issues such as logo peeling and fabric pilling after a single wash despite proper care. Multiple shoppers cite unresponsive or unhelpful customer service, with complaints about refusal to exchange defective items, deduction of return shipping costs from refunds, and lack of assistance with shipping delays or customs issues.
The few positive ratings appear tied primarily to the classic design aesthetic of the products rather than their quality or service. Shoppers report difficulty reaching customer service representatives and note that the company only engages when payment disputes escalate to third-party platforms like PayPal. Multiple reviewers recommend alternatives such as Fanatics for similar merchandise with better reliability and customer support.
Customer Reviews (18)
Sorted by: Most recentAaron G.Apr 16, 2024
Hands down the worst shopping experience I've ever had. Good luck trying to reach anyone there.
Linda K.Feb 18, 2024
Skip ordering from them online. Sending emails gets you nowhere and there's no phone line listed on the website. If anything goes wrong with your purchase, good luck getting it sorted out. The lack of communication is insane.
Tyler B.Feb 13, 2024
Strange seeing all these negative reviews everywhere when I've ordered from them over a dozen times and everything always shows up right when it should. Their authentic jerseys really are in a league of their own.
Anthony J.Jan 30, 2024
Shop literally anywhere else. This place is a mess. They have no idea what they're doing. I ordered a jersey three separate times and every single time they refunded me saying the item wasn't actually in stock, even though it let me add it to my cart. They don't respond to emails and won't process returns even though their policy clearly states you have thirty days.
Philip M.Jan 29, 2024
I sent back a jersey because I accidentally ordered two of them. The warehouse in California received it but I never got my refund. That same location is their returns center too. It's been over a week with no refund and no contact from them. There's no phone number, just email, and they don't even reply to that.
Rachel T.Jan 23, 2024
Stay away from this company. Their customer service is absolutely terrible. I got the wrong item sent to me, the correct one is out of stock, and I'm trying to get them to provide a prepaid return label since it's their mistake I have to send it back. Almost a month has gone by and they haven't even come close to fixing something this simple. Just don't shop here.
Brandon L.Jan 19, 2024
If I could rate this place negative ten I absolutely would. I ordered something way before the holidays and even paid extra for two-day shipping. According to customer service, the order was never shipped and I should expect my refund in about a week. It's been a month. This company has zero customer service and it's honestly laughable. I will never order from them again and I'm not giving them another dime. You'd be way better off buying from a company that actually communicates and acts professionally. They act like they care once you pay, then completely ignore you after taking your money. Nothing good here.
Mitchell & Ness Nostalgia Co. Review FAQ
Why does Mitchell & Ness Nostalgia Co. have such a low rating?
The low rating reflects widespread complaints about product quality and customer service. Shoppers report defective items upon arrival, durability problems after minimal wear, and construction issues where components are glued rather than properly stitched. Additionally, many reviewers cite difficulty reaching customer support and unfavorable return policies.
What quality issues are shoppers reporting?
Common complaints include logos peeling off after one wash, fabric pilling despite following care instructions, items falling apart within months, and products arriving with missing elements (such as player names on jerseys). Multiple reviewers describe products as glued together rather than sewn.
How is the customer service?
Reviewers describe customer service as unresponsive and unhelpful. Complaints include refusal to exchange defective items, deduction of return shipping costs from refunds, no assistance with shipping delays or customs issues, and difficulty reaching representatives outside of payment dispute escalation.
What is the return and exchange policy?
According to reviews, the company does not offer exchanges for defective items. Returns result in refunds, but shoppers report being charged for return shipping costs, which are deducted from their refund amount. This can result in a net loss when returning defective merchandise.
Would shoppers recommend this store?
No. Multiple reviewers explicitly state they will not use the site again and recommend competitors such as Fanatics instead. The combination of product defects, poor durability, and unresponsive customer service has led shoppers to advise others to avoid the store.