Major League Soccer LLC Reviews

Don't waste your money on this retailer. Make sure you thoroughly read all the terms and conditions before purchasing. Their customer service reps are slow to respond. A representative took over 40 minutes just to explain that an item couldn't be returned. The product photos looked great, but what actually arrived wasn't what I expected to get. This taught me a valuable lesson about checking the details closely and steering clear of this company entirely.

This website is absolutely terrible. Orders don't arrive (my last one disappeared in shipping) and they have zero real customer service, just chatbots. Stay away at all costs.

Another classic example of this retailer failing to deliver what you ordered. I spent $167.17 on a jersey that never showed up. This was November 2022. They haven't gotten any better or made any improvements since the tons of other negative reviews out there. It's aggravating dealing with them, your credit card company, and the disappointment of gifts that don't arrive. Major League Soccer is getting hammered by the bad reputation this site keeps creating. I support my local team, but using this website makes me feel like I'm dealing with con artists.

Like many others, I went through the checkout process and removed all the upgrades I didn't want. I got to the final screen showing a subtotal that matched what I expected to pay. Then I submitted the order and it was suddenly $20 more. I went back to check and noticed the shipping had automatically switched to expedited on the final confirmation page. I complained to customer service but they wouldn't budge. I canceled that order and won't be back. MLS really needs to switch to a different vendor. This platform is terrible.

Found a Galaxy cap marked down to $3.99 and thought I'd finally scored a deal since hats typically run $20-$30. Turns out they sent me a Raiders cap instead. Called support and learned the Galaxy cap was no longer available. They refunded me and said I could keep the wrong hat, but that doesn't fix the issue. This was my first and only time ordering from them.

I'm just adding to the pile of unhappy customers here. Ordered a large jersey and when it showed up, the package said large but contained a medium instead. Called support and the first rep, while supposedly investigating, actually hung up on me mid-conversation. Called back and got someone much more helpful. She apologized for everything, found me the correct size, and sent a return label for the wrong item. Almost a month later and I still haven't received the correct size. Looking online, there are no larges in stock anywhere. Called back and got a rep who clearly needed more training. She put me on hold multiple times without even saying she was going to do it. She processed a refund when I hadn't asked for one. She transferred me to voicemail without telling me she was doing that either. Called again and got connected to another agent.

Ordered a custom Austin FC jersey on May 21, 2021 and was pumped to wear it for their first home games ever. It was supposed to arrive June 28th, but it's now July 13th with no jersey and no updates from them. The last tracking info showed it in my town on June 9th, then nothing. Really frustrating that they don't even have an email address for customer service. It's 2021 and this is Major League Soccer, not some small local league, yet they have no email support. Chat support is never staffed. The fact that they ask you to mail them a letter is actually insulting. I called their automated number and finally got through to someone. She was friendly and nice to talk to, which was a change since I expected overseas outsourcing. She saw my jersey got lost and said they'd send another one, estimating four weeks. I asked if I could just get a refund instead. When she came back on the line, she said it would actually get here sooner, like next week. I'm hoping this one arrives or I'll be changing my rating to one star.

Poor policies and unhelpful staff. I pre-ordered a kit scheduled to ship in October and wanted to change the name on the jersey. Their representative just said no without any explanation or alternative options. While talking with them, I checked what a new order would cost and when it would ship, and it was identical in both price and timing. So they won't modify an order, but they'll force me to cancel it and place a new one? This shouldn't be how it works in 2021.

Ordered a jersey that was in stock and available in my size at the time. About two weeks later, I get an email saying what I ordered isn't available anymore and received a refund. I'm really upset about this because it was a limited edition item and I'll never get another chance at it. I could've grabbed it at the stadium but chose to wait and order online. Big mistake. This site really messed me over.

This company is dishonest and runs basically a scam operation. They're shameful. I ordered something in November and it still hasn't arrived. I can't reach anyone and it's driving me crazy. Everything people have said in negative reviews here is absolutely right. They're a disgrace and should be shut down. Under no circumstances should anyone ever order from these people. They're the worst.