ModCloth Reviews

This used to be my go-to shopping destination online. Now I'm just over it. The quality has nose-dived, their customer service is basically nonexistent, everything smells like chemicals when it arrives, and the sizing is all over the place. I'm not giving them any more of my money. The whole operation seems poorly managed and not worth my time or cash.

Things have really fallen apart since I last shopped in late fall of twenty twenty-two. I placed an order for a sweater in early February and after ten days with no shipment, I contacted them through their website chat. They told me it was coming from overseas and would take weeks. I reached out again a couple weeks later and got the same answer, though they offered to refund my shipping cost once the order went out. It finally arrived in mid-March, but I never got that refund. When I tried following up again through their chat, nobody responded. I'm questioning whether they even have customer service anymore or if the company is in serious trouble. I ended up filing a complaint with the Better Business Bureau since nothing else was working.

Skip this place. The clothing isn't worth the price tag. If you want to return something you're stuck paying for it. They won't do size swaps. And good luck getting any real customer support.

This is beyond frustrating. They've cancelled discounted items from my order multiple times claiming they're out of stock, but conveniently they're available again at full price. This is the third time they've pulled this move on me. Plus the quality keeps getting worse and prices keep climbing. I'm officially done with them. Used to be a fun spot for unique vintage pieces, but now it's just a mess from every angle. Save yourself the headache and shop elsewhere.

I placed an order on January second with standard shipping. The company was aware of warehouse relocations and problems, and had a reasonable timeframe listed at checkout. Then they erased that date and kept changing their information and messaging to make customers look wrong. They claimed they sent updates but they didn't. Only when I pushed did they give rough dates. My last tracking update said February twenty-ninth for shipment. On that date, I received nothing. When I reached out again with no response, they suddenly told me March thirty-first. I ordered January second based on their sale promotion about needing to clear inventory before the move with an acceptable timeline. They've made tons of excuses online and actively mislead customers. Their social media gives different answers or says they don't have information. This company can't be trusted.

I'm unhappy about how the quality and support have both dropped off. I grabbed some items from a sale right before the new year and they said there'd be delays from a warehouse move, estimating around a month. Fast forward and those same things I bought on sale are now listed at regular prices. When I checked on my order, they said there'd be another month wait and offered me the option to cancel for a refund. I'm suspicious they dropped prices to pull in cash while delaying orders, planning to get full price from new customers. Update one: They moved my shipping date to the end of February, now it's March twentieth. Hard to believe all new orders are getting pushed out months too. Update two: I wrote that on March twenty-third and still nothing. No communication, no details. They sent a mass email with a fifteen dollar coupon as an apology, but that's not what I want. I want what I ordered. Update three: Great news, my stuff shipped out today finally. Really glad to see them back on track. My main frustration is how little they communicated about everything. Besides a social media post, they barely kept anyone in the loop.

Super frustrated with their shipping situation. I bought an outfit for a holiday party at the end of November and it still hasn't shown up. They created the shipping label early in December but there's been zero updates since. This is exactly why I stopped ordering from them three years ago. They want twelve bucks for shipping on just three items, and then things either take forever or get cancelled altogether. I grabbed a replacement outfit from a competitor last week and it showed up the next day with free shipping. This is definitely my last order with them.

My experience with the bubbly feelings midi dress was disappointing. The dress came without a care label, so I washed it on delicate with cold water like I normally would. The polka dots completely stuck together and the whole dress was ruined after just one wear. I'm really frustrated there was no label warning about special care instructions, especially if it needed to be hand washed only.

Really let down by their customer service. I purchased sandals for seventy dollars back in the spring and didn't wear them until summer. One sandal literally fell apart after minimal wear. When I asked about a replacement or refund, they refused because I was past their thirty day window. I can't support a company that won't back up how their stuff is made.

Their customer service team jumped right in when I had a missing package problem. Much appreciated!